Relationship Manager, Core

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Relationship Manager?

As a Relationship Manager within the Financial Institution Sales team, you will be responsible for managing a geographically based portfolio of clients. You will provide enterprise clients with industry best practices and strategic input to deepen our overall partnership. Your role is crucial in enhancing client experience and retention by illustrating the value of the Fiserv partnership and ensuring proactive accountability.

What you will do:

• Develop a solid understanding of core applications and surround products in addition to clients' current offerings to effectively engage with prospective customers.
• Assist clients in assessing and aligning their business processes to achieve their short and long-term objectives.
• Propose Fiserv bundles, including pan-Fiserv solutions, to enable clients to better achieve their objectives using your technical and Fiserv knowledge.
• Partner with clients and various stakeholders to define both technical and cross-functional requirements within a proposal or solution.
• Demonstrate thought leadership and technical expertise, establishing you and Fiserv as trusted partners to the client.
• Obtain assigned sales quota through contract renewals and the sale of various products and services to assigned client portfolio.
• Maintain industry and product knowledge while continuously promoting a positive company image.
• Support sales initiatives by driving overall technical architecture design discussions.
• Meet or exceed corporate goals regarding revenue, profit, and customer satisfaction under limited direction.
• Travel may be required up to 60% of the time.
• Perform other duties as assigned by manager.

What you will need to have:

• Minimum 10 years of experience in technical product management or technical sales within the banking industry.
• Experience managing and growing relationships with large/complex financial organizations.
• 10+ years of experience in sales and negotiating techniques.
• Bachelor's degree in Finance, Technology, Business Administration, or related discipline, or an equivalent combination of education, work, and/or military experience.
• Knowledge of business operations in the financial industry.
• Excellent interpersonal skills, including written and verbal communications and group presentation skills.
• Ability to travel 50-60%.

What would be great to have:

• Additional special training in banking.
• Knowledge of Fiserv core products, including integrating new clients with complex requirements.
• Fundamental knowledge of computer systems, including host-based systems and financial data processing systems.
• Proficiency in working with Microsoft tools: Word, Excel, PowerPoint, and Outlook.
• Ability to train others in technical expertise as needed.

Salary Range

These pay ranges apply to employees in Illinois, California and District of Columbia. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

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Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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