The Strategic Account Manager will own enterprise accounts, driving retention and revenue growth while collaborating closely with various internal teams. Responsibilities include account planning, onboarding, relationship management, and identifying AI opportunities.
Description
We're a well-funded, early-stage startup building our Account Management team. This role is for a relationship-driven, commercially sharp operator who moves fast, loves building from scratch, and works closely with founders, Sales, and R&D to grow and retain our enterprise customer base.
We’re a well-funded, early-stage company building at the intersection of AI and enterprise operations. Our mission is to help large organizations fundamentally transform how work gets done using AI agents.
We’re building the Account Management function from the ground up. This is not a “manage and maintain” role, it’s a high-impact, revenue-owning position working closely with our leadership team, Sales, Product, and R&D to shape how we retain and grow our enterprise customer base and drive best-in-class customer experience.
You'll own the post-sale relationship, from onboarding through renewal and expansion end-to-end, while helping to define how our customer success and account management function scales and operates effectively and efficiently.
Key Responsibilities
Account Ownership and Growth
- Own a portfolio of enterprise accounts with full responsibility for revenue retention and expansion
- Build and execute multi-year account plans aligned to customer objectives and company growth targets
- Lead QBRs and executive engagements to align on customer business outcomes and value
- Develop deep understanding of customer operations and identify AI-driven impact opportunities to streamline and transform their business
- Advice your enterprise customers on AI initiatives, and business use-cases to use AI agents in their organization to achieve their business goals
- Drive expansion, cross-sell and upsell opportunities within existing accounts, across different departments and stakeholders
- Act as the primary point of contact and trusted advisor for your customers
Expansion & Revenue Growth
- Identify, shape, and close expansion opportunities across business units
- Drive cross-sell and upsell with strong ROI positioning
- Lead complex negotiations and deal execution
- Build internal champions and multi-thread relationships
Retention & Renewals
- Own the full renewal cycle including forecasting and close
- Identify churn risks early and drive mitigation plans
- Communicate clear business value to secure renewals
Onboarding and Adoption
- Lead structured onboarding with cross-functional team to ensure fast time-to-value
- Monitor adoption and proactively address gaps before they become risks
- Partner with Solution Engineering, R&D and Product to support smooth implementation
Cross-functional Collaboration
- Translate customer feedback into actionable product insights
- Be the voice of customer internally to ensure customer-centric culture
- Help build repeatable playbooks for onboarding, QBRs, and renewals
Qualifications
- 5-8+ years in Account Management, Customer Success, or Sales in enterprise SaaS
- Proven quota carrier with clear retention and expansion ownership
- Experience managing complex enterprise accounts and multi-stakeholder relationships
- Strong negotiation and closing skills - ability to work independently and drive commercial outcomes end-to-end
- Executive presence and strong communication skills
- Thrives in early-stage environments
- Analytical and data-driven mindset
- Solid understanding of AI concepts and enterprise applications
Nice to Have
- Experience in an early-stage or founding role
- Specific experience with enterprise platforms or workflow automation
- Domain expertise in Financial Services or Supply Chain industries
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