The RVP of Client Services will lead a large team to drive client satisfaction and revenue growth while defining service motions in programmatic advertising and martech.
StackAdapt is the leading technology company that empowers marketers to reach, engage, and convert audiences with precision. With 465 billion automated optimizations per second, the AI-powered StackAdapt Marketing Platform seamlessly connects brand and performance marketing to drive measurable results across the entire customer journey. The most forward-thinking marketers choose StackAdapt to orchestrate high-impact campaigns across programmatic advertising and marketing channels.
As RVP of Client Services, you’ll play a critical role leading account management for western US clients within StackAdapt’s Revenue organization. You’ll use your experience leading quota-carrying account management teams to scale advertising and martech investment and retain revenue. StackAdapt has built its reputation around our deep expertise in programmatic advertising and martech, and our willingness to go above and beyond to help our clients realize their ambitious goals. Your organization of account leads and account managers will be directly responsible for raising the bar on business growth, service excellence, media performance, insights delivery, and partnership strategy for thousands of brands.
This is a commercially oriented, quota carrying leadership role and reports to the Head of Americas Client Services.
StackAdapt is a remote-first company. This role can be based in the western US on Pacific or Mountain Time.
What you'll be doing:
- Acting as a thought leader directly and through your teams, to inspire clients to set ambitious priorities for their businesses and deeper partnerships with StackAdapt.
- Leading a team of 40+ account leads and account managers to deliver revenue through exceptional experiences that help clients achieve their goals.
- Defining, refining, and expanding our service motion, aligning resources to help clients unlock growth, while improving operational rigor.
- Obsessing over client satisfaction and product adoption to uncover opportunities for growth and improvement, and then drive programs to address these areas.
- Finding opportunities to improve internal cross-functional collaboration in pursuit of overarching company goals and improved success for our clients.
- Building a system of high standards and accountability, achieving and exceeding a shared revenue target with AEs and AE leaders.
- Continuing to build our internal culture of high-performance and high-support across the Global Client Services team.
What you'll bring to the table:
- Deep experience and passion for people management, with a background leading large organizations with managers as direct reports.
- Experience in a quota-carrying role, hitting and exceeding revenue targets as a people leader.
- Intense focus on delivering world class client experience that is founded on strong functional expertise and performance.
- Proven track record in advertising and martech, with depth of knowledge in the industry landscape, upcoming challenges, and what being “world class” really means.
- Deep data acumen and understanding, both leveraging the insights of the team and also getting hands on in spreadsheets and systems to get the context needed for key decisions.
- Ambassador for a strong performance culture that values supporting others, acting with integrity, and a “failure is not an option” mindset.
StackAdapter's Enjoy:
- Highly competitive salary
- Retirement/ 401K/ Pension Savings globally
- Competitive Paid time off packages including birthday's off!
- Access to a comprehensive mental health care platform
- Health benefits from day one of employment
- Work from home reimbursements
- Optional global WeWork membership for those who want a change from their home office and hubs in London and Toronto
- Robust training and onboarding program
- Coverage and support of personal development initiatives (conferences, courses, books etc)
- Access to StackAdapt programmatic courses and certifications to support continuous learning
- An awesome parental leave program
- A friendly, welcoming, and supportive culture
- Our social and team events!
StackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability (or superpower) status, ethnicity, or the gender you identify with (if you’re comfortable, let us know your pronouns), you are welcome at StackAdapt. If you have any requests or requirements to support you throughout any part of the interview process, please let our Talent team know.
About StackAdapt
We've been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. We've been awarded:
Ad Age Best Places to Work 2024
G2 Top Software and Top Marketing and Advertising Product for 2024
Campaign’s Best Places to Work 2023 for the UK
2024 Best Workplaces for Women and in Canada by Great Place to Work®
#1 DSP on G2 and leader in a number of categories including Cross-Channel Advertising
#LI-REMOTE
Top Skills
Ai-Powered Marketing Platform
Martech
Programmatic Advertising
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