Regional Technology Specialist

Position Title: Regional Technology Specialist
Position Type: Regular - Full-Time
Position Location: Toronto HQ
Requisition ID: 38068
At McCain, we believe in meaningful technology - using digital technology not just for innovation, but to make a difference globally. Join a team where innovation drives purpose and technology shapes the future. This is your chance to develop sought-after expertise, work on exciting, high-impact projects, and create solutions that truly make a difference. If you're ready to push boundaries, tackle purposeful challenges, and build a career that matters, we want you on our team.
In every role, McCainers are ambitious, curious, and passionate about creating exceptional work experiences - together. With a customer-first mindset, we make doing business with McCain easy.
Our Global Technology team's goal is to leverage technology and data to drive profitable growth, focus on enhancing customer experience and to further our purpose of 'Celebrating real connections through delicious, planet-friendly food' . McCain has embarked on an ambitious digital transformation across our business from Agriculture to Manufacturing and commercial capabilities to enhance our customer obsession. As part of this transformation, we are making significant investments in our digital platforms, technology transformations and in building a data driven culture. We are building digital products for our customers, suppliers/growers, and McCain team members to enable digital processes and data-driven automation. Through our investments, we will transform McCain into a company that empowers our teams with easy-to-use systems which will help them collaborate better, be productive and make data driven decisions. Will you be part of this exciting journey?
About the role.
Reporting to the Regional IT Services Manager, the Support Technician will

• Under limited supervision of the Regional IT Services Manager (or designate) directly provide onsite support for a variety of IT hardware and software, such as, but not limited to:

• • personal computer hardware/software and peripherals
  • mobile phone/PDAs
  • network printers, server and network hardware equipment, computer room/network wiring closet facilities, and phone systems.

• Under the direction of Network/System Administrators perform requested onsite tasks to aid in the troubleshooting or remediation of problems
• • Support and ensures McCain IS standards and policies are followed and report exceptions to the appropriate departments or Regional IT Services Manager
• Develop a sustainable and productive working relationship with end users of all IS services as this position is one of the most highly visible 'faces' of IS.

What you'll be doing.

• Directly provide onsite or work with third party vendors support a variety of IT hardware and software, such as, but not limited to: personal computer hardware/software and peripherals, mobile phones, network printers, server and network hardware, Warehouse Management equipment, computer room/network wiring closet facilities, and phone systems
• Depending on regional requirements, may be assigned to monitor system backups, perform restoration of data, perform mobile phone account administration (add/modify/delete), raise purchase requests, obtain quotes, receive orders, liaise with local contractors, and explain work requirements ensuring quotes are accurate.
• Assist in global and regional technology hardware refresh and implementation projects.
• Work closely with business stake holders to understand their IT requirements and provide solutions proactively.
• Proactively troubleshoot and provide solutions to IT issues, collaborate with third party vendors and with regional/global IT teams to troubleshoot, provide solutions.
• Conduct software testing and installation in support of application packing and deployment.
• Adhere to all appropriate IT Service Management practices for Incident Management, Problem Management and Change management using the ITSM tools for self-assigning tickets, following up on tickets and providing resolution.
• Management - responsible for ensuring standard McCain PC images are applied and maintained on McCain assets.

Measures of success.

• Customer Focus
• Collaboration
• Continuous Improvement
• Problem Solving
• Facilitation
• Negotiation
• Influencing

What you'll need to be successful.

• 3 - 4 years' experience is required/desirable for candidates applying for this position
• College diploma in IT or equivalent
• Knowledge in Cisco networking technologies including wi-fi.
• Knowledge of O365 suite of products.
• Knowledge of PC imaging technologies such as SCCM/Intune will be an added advantage.
• Minimum technical certifications, AZ-900, preferred Microsoft certifications

Leadership principles.At McCain, our leadership principles guide how we engage with customers, collaborate as a team, and achieve success. We focus on understanding customer needs, driving innovation, empowering people, and taking ownership to clear obstacles and deliver results.

• We are Customer Obsessed:
• We start with the customer, understand their needs and then work backwards.
• We leverage data and consumer insights to drive our mutual success.
• We make doing business with McCain easy.

Other information.

• Key internal relationships: VP Centre of Expertise, Regional HR Teams, Global Leadership Team, Corporate Communications
• Key external relationships: External vendors
• Job is primarily performed in a standard office environment
• Travel: as required

The McCain experience.
We are McCain. This statement is a testament to our collective strength and our individual value. Your contributions play a vital role in our success. Our winning culture is rooted in authenticity and trust, empowering us to bring out the best in one another. Here, you'll find opportunities to learn, grow, and thrive. Join us and experience why we're better together.
Our purpose is grounded in building meaningful relationships. We're big believers in the power of working together in person-it helps us stay connected, collaborate more effectively, and grow as a team. At the same time, we recognize the importance of flexibility. Most office-based roles follow a hybrid model, with the option to work remotely two days a week. There may be exceptions depending on the role and location, so we encourage you to speak with your recruiter for more details.
The above information indicates the general nature and level of work performed by employees within this classification. It is not a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Compensation Package : $52,600.00 - $70,200.00 . CAD annually
The above reflects the target compensation range for the position at the time of posting. Hiring compensation will be determined based on experience, skill set, education and training, and other organizational needs.
Benefits: At McCain, we're on a mission to create a winning culture that puts employee safety and well-being at the heart of what we do, every day. We understand and appreciate that each person's needs are unique and ensure our benefits & well-being programs reflect that. Employees are eligible for the following benefits: health coverage (medical, dental, vision, prescription drug), retirement savings benefits, and leave support including medical, family and bereavement. Well-being programs include vacation and holidays, company-supported volunteering time, and mental health resources. Coverages are aligned with country, provincial and state governing plans and can vary by work level, location and nature of the role. Additional benefit detail available during the application process.
Your well-being matters to us, and we're here to provide you with the necessary resources to support you in being your best self at work - and at home.
McCain Foods is an equal opportunity employer. As a global family-owned company, we strive to be the employer of choice in the diverse communities around the world in which we live and work. We recognize that inclusion drives our creativity, resilience, and success and makes our business stronger. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, veteran status, disability, or any other protected characteristic under applicable law.
McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know , and we will work with you to find appropriate solutions.
Your privacy is important to us. By submitting personal data or information to us, you agree that this will be handled in accordance with McCain's Global Privacy Policy and Global Employee Privacy Policy , as applicable. You can understand how your personal information is being handled here .
Job Family: Information Technology
Location(s): CA - Canada : Ontario : Toronto
Company: McCain Foods (Canada)