The Regional Operations Manager oversees operational standards across multiple locations, focusing on audits, process improvement, and service operations while partnering with field leadership.
About Culligan Quench
Culligan Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Culligan Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,600 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit https://quench.culligan.com/
About Culligan
Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment products. These products include water softeners, drinking water systems, whole-house systems and solution for businesses. Culligan's network of franchise dealers is the largest in the world, with over 900 dealers in 90 countries. Many of Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises. For more information visit www.culligan.com.
Values: 5Cs
Culligan as One
Customers come first
Commitment to Innovation
Courage to do what's right
Consistently deliver exceptional results
Overview
- We’re hiring a Regional Operations Manager across multiple regions to strengthen operational consistency, safety, and quality across our service markets.
- This non–people leadership role is designed for high-performing Service technicians and leads ready to grow beyond one market, gaining regional exposure and experience in audit, process improvement, and service operations.
- The (ROM) partners with Regional and Field Service leadership to identify process gaps, coach local teams, and uphold company standards across multiple locations.
Responsibilities
- Audit field warehouses, sheds, and fleets for compliance with SOPs and safety standards.
- Evaluate inventory accuracy, fleet condition, and housekeeping; identify gaps and coach local teams.
- Complete standardized audit scorecards and collaborate with Field Service Managers and Regional Service Directors on corrective actions.
- Verify maintenance logs, PM schedules, and ServiceMax data for accuracy.
- Partner with Service Ops and CI teams to implement best practices and improve workflows.
- Analyze audit and KPI trends to address systemic issues impacting safety or efficiency.
- Apply Lean methodology to drive continuous improvement and reduce waste.
Requirements
- 5-10 years in field service, operations, or audit
- Proven record of safe work practices; no major violations in past24 months.
- Demonstrated ability to maintain accuracy and low shrink.
- Proficient in ServiceMax (or similar) and Excel/data reporting.
- Willing and able to travel overnight up to 50%.
- Must obtain OSHA-10 certification within 90 days of hire.
- Strong communication, influence, and follow-through; able to lead change through collaboration.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Top Skills
Excel
Servicemax
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