Regional Operations Manager, North

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.

The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.

We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.

Serve Robotics is seeking a highly driven and execution-focused Regional Operations Manager, North Region to lead day-to-day operations across our Northern markets. The preferred candidate for this role would be located in the Chicago or DC metro area. In this role, you will manage a team of 5-8 exempt leaders, oversee market performance, operational safety, own the region’s full P&L, and deliver delight to customers who are serviced by our autonomous delivery robots in your region.. Your success will directly impact fleet reliability, customer satisfaction, and bottom-line results.

We’re looking for a proven leader with strong operational instincts, a bias for action, and the ability to inspire and develop a front-line team while making data-informed decisions in a high-growth, fast-moving environment. This leader will be pivotal in building and executing the operational processes that disrupt the massive last mile delivery industry.

JOB DUTIES

Team Leadership & Development

• Directly manage and coach a team of 5-8 salaried station leaders across multiple sites and regions in a 24/7 environment

• Set clear expectations, monitor KPIs, and provide regular feedback to promote accountability, safety, and high performance

• Oversee hiring, onboarding, scheduling, and workforce planning to ensure optimal staffing and morale

• Foster a culture of teamwork, ownership, and continuous improvement

Regional Operations Execution

• Lead the successful execution of daily robot operations, including dispatch, maintenance, and field response

• Monitor service levels and coordinate cross-functionally to quickly resolve disruptions or escalations

• Maintain strict compliance with safety, regulatory, and quality standards

• Own all local SOPs and ensure consistent application across your teams

• Drive continuous improvement initiatives to the key safety, quality and cost business pillars

P&L Ownership & Market Performance

• Manage the full regional P&L, including labor cost, vendor spend, asset utilization, and site-level efficiencies

• Analyze trends, identify operational bottlenecks, and implement cost-effective solutions that scale

• Forecast and manage budgets in alignment with company goals

• Report on regional performance to leadership, with actionable plans for improvement

EXPERIENCE, QUALIFICATIONS, & SKILLS

Required Experience, Qualifications, and Skills

• 5+ years in field operations, logistics, manufacturing, or related industries with multi-site or team leadership

• Experience directly managing multiple facilities and exempt leaders, preferably in 24/7 or shift-based environments

• Strong financial acumen with demonstrated P&L responsibility and budget management

• Exceptional organizational, communication, and leadership skills

• Comfort with operational tools and dashboards; familiarity with BI platforms, spreadsheets, and scheduling tools

• Ability to thrive in ambiguity and scale systems and processes in a fast-evolving operation

• Strong analytical skills; proficient in Google Sheets, Jira, and ThoughtSpot (or equivalent BI tools)

• Experience designing and improving operational processes using data and stakeholder input

• Familiarity with change management and document control practices in operational or technical environments

• Ability to work evenings, weekends, and holidays as needed based on operational demands

Preferred Experience, Qualifications, and Skills

• Background in robotics, mobility, last-mile delivery, ecommerce warehousing, or field service operations

• Advanced degree in Business, Operations, Analytics, Supply Chain Management or a related field

• Continuous improvement and lean six sigma experience in a fast paced start up environment

Additional Information

• Travel to all sites in the region supported once a quarter is expected.

• Candidate is expected to live in market and be onsite at a depot 50% of the time.