Regional General Manager

At Pair Team, we're an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve. 

We’re building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support.

Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients.

We’re one of the largest Enhanced Care Management providers in California and are on track to build the nation’s largest clinically integrated network supporting high-need patients.  Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions.

At Pair Team, were not just delivering care - we're building the future of more equitable, community-driven healthcare.

• Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.
• Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.
• Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.
• Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.
• Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.

• Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most
• TechCrunch: Building for Medicaid’s regulatory moment with Neil Batlivala from Pair Team
• Axios: Pair Team collects $9M for Medicaid-based care

As the Regional General Manager, you will own the overall execution and scale of your region; including hiring high quality teams, developing playbooks to execute at scale, collaborating to build product that improve inefficiencies and experience, and ensure consistent compliance with Plan requirements. You will ensure responsible resource allocation while never sacrificing quality, and put patient and team experience at the forefront. 

This role reports to the VP, Operations.

• Lead a team of lead care team managers, registered nurses and behavioral health manager to execute ECM services
• Own the OpEx P&L for your region
• Drive the quarterly OKRs for your region
• Act as the Senior operational POC for Plan POCs in your region
• Develop playbooks and SOPs to guide the execution of ECM programs
• Work cross functionally with Product, Pop Health, Network and Quality/Compliance to continuously iterate and identify areas of opportunity in process or execution for our ECM programs
• Ensure 100% of Plan compliance requirements are met for your region
• Ensure the team is meeting all internal performance metrics 

• 4+ years managing complex and highly operational teams and/or in operations
• Strong interpersonal skills and ability to manage internal and external stakeholders
• Strong technical skills and comfort with technology innovation, past experience with CRM databases, basic Excel, Word, email, and video conferencing
• Excellent organization skills to meet goals and deadlines
• Exceptional communication and presentation skills (both written and verbal)
• Thrive working with multiple systems and processes
• Extremely detailed oriented and enjoy multitasking
• Proven track record of hitting key metrics
• Demonstrated ability to thrive in a fast paced startup environment

• Competitive salary: $115,000 - $135,000 (depending on experience)
• Equity compensation package
• Flexible vacation policy – take the time you need to recharge
• Comprehensive health, vision & dental insurance
• $50 employer contribution to active HSA accounts
• 401k through Guideline
• Life insurance and AD&D
• Work entirely from the comfort of your own home
• Monthly $100 work from home expense stipend 
• We provide the equipment needed for the role
• Opportunity for rapid career progression with plenty of room for personal growth!