At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!
The Regional Business Partner is a proficient HR generalist who provides operational People support across multiple locations. With a focus on delivering consistent, high-quality execution of people processes and policies, this role supports front-line and middle level leaders on day-to-day people matters, helps prevent and manage employee relations cases, and ensures local practices remain compliant and fit for purpose.
Operating with growing autonomy, this role is key to creating a consistent and effective employee experience across regions. It contributes to the successful implementation of global people initiatives, supports leaders in resolving people-related challenges, and plays an important role in risk mitigation, compliance, and regional alignment.
What you’ll be doing:
Operational Leader Support
- Advise and support on people-related issues including underperformance, wellbeing, sickness absence, and other employee concerns.
- Manage complex or sensitive cases in collaboration with the regional and business partnering team and the Legal team where required, ensuring stakeholder management, involvement and communication throughout the case.
- Act as a trusted point of contact for tactical people-related guidance and employee case management.
- Proactively analyze data and insights to identify trends and systemic issues, informing conversations with leaders to prevent case escalation and flag risks requiring intervention.
- Build effective cross-functional relationships and influence operational outcomes through strong logic, insight, and follow-through.
Policy & Process Execution
- Ensure local HR policies and processes are accurate, compliant, and consistently applied across geographies.
- Partner with Legal and Centers of Expertise (CoEs) to ensure employment terms, handbooks, and practices meet legislative requirements and internal standards.
- Sign off on terms and agreements in line with local processes and governance frameworks, including engagement with trade unions or works councils where needed.
- Ensure employment policies, practices, and decisions remain compliant with local employment law
- Design and implement scalable HR templates, tools, and processes to drive operational efficiency and ensure a consistent employee experience across all supported regions.
Supporting Visa applications and Right to Work
- Co-ordinating the administration and end-to-end processing of visa applications including ensuring compliance of right to work checks
Who you are:
- A skilled HR professional with experience across the employee lifecycle, ideally gained in fast paced, scaling technology business
- Knowledge of the UK employment regulations and legislative framework (essential)
- Experience of administrating visa processing and certificates of sponsorship (desirable)
- Confident advising and supporting leaders on a wide range of people matters, including employee relations cases, performance management, and wellbeing.
- Comfortable navigating ambiguity and working with autonomy while knowing when to escalate or seek guidance.
- A clear, credible communicator who can build trust and influence at all levels of the organization.
- Highly organized, diligent, and with strong attention to detail, maintaining a commitment to operational excellence in all processes, documentation, and compliance.
- Analytical and data-informed, able to interpret workforce metrics to proactively identify trends, risks, and opportunities.
- Pragmatic, solutions-focused, and resilient, with a continuous improvement mindset.
- Fluent in English
What's in it for you:
- A competitive base salary ranging from $94,500 to 105,000 gross per year. This range doesn’t include any variable pay such as bonuses, awards made under Trustpilot’s equity program or other benefits
- A range of flexible working options to dedicate time to what matters to you
- 20 vacation days + 2 personal days +10 paid holidays per year
- Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
- Rich learning and development opportunities supported through the Trustpilot Academy and Blinkist
- Full health insurance
- 401k matching your contributions dollar-for-dollar up to 4% of your base salary
- Discounted club membership at Life Time Fitness
- 24/7 Employee Assistance Plan and full access to Headspace, a popular mindfulness app to promote positive mental health
- Paid parental leave for employees who have been employed for over 6 months with full scope of benefit after 12 months
- Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials
- A friendly, open office complete with a foosball table, roof deck with wifi (rooftop meeting anyone?!) and unlimited snacks and drinks
- Communal lunch, extra treats and events during the month — think ice cream carts, coffee bars and massages, to name a few
#LI-JR1
Still not sure?
We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!
About us
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.
Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.
Join us at the heart of trust.
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.
If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team ([email protected]) quoting the role you wish to apply for.
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