Referral Coordinator - Wellness Clinic

Job Title:  Referral Coordinator, Wellness Clinic 

Location: Onsite at the San Francisco Wellness Clinic (not eligible for remote) 

Reports to: Clinic Manager

Classification: Full Time Permanent, Non-exempt

About Us: 

San Francisco Community Health Center is a federally qualified health center that provides culturally competent high quality medical care, mental health services, education, and outreach. We are a safety-net for the LGBTQ community, the unsheltered community, people who use substances, and those with mental health needs. We are an anchor-organization for San Francisco’s Tenderloin neighborhood, and we also lead regional, statewide, and national programming. We believe that everyone deserves access to the highest quality care served with dignity and respect.

About You: 

• You focus and center your work around giving a high level of service. 
• You are empathetic responding to any situation with compassion and curiosity.
• You are driven by your own internal integrity as well as that of the agency.
• You have a justice and equity mind-set. 
• You feel that everyone deserves dignity and respect. 
• You consistently pay attention to details. 
• You collaborate well in a diverse and cross-functional workplace.

Role Summary:

The Patient Care Coordinator ensures patients’ electronic medical records are up-to-date and accurate; provides timely follow-up and completion of referrals made by providers; responds to all external requests for medical records; and provides general administrative support for all aspects of clinic operations. This position reports to the Clinic Manager.

Key Responsibilities:

• Ensures timely completion and follow up of medical specialty referrals to external facilities.
• In coordination with case management team, assists with patient appointment scheduling for specialty referrals, as needed.
• Processes and completes durable medical equipment referrals placed by providers.
• Manages workflows pertaining to patient form (i.e. IHSS, SDI, para transit, etc) completion for patients.
• Scans and files clinical, financial and administrative documents into patients’ electronic health records.
• Responds to requests for patient medical records and forwards information in a timely manner, as mandated by California law.
• Reviews and sorts faxed documents and forwards to the appropriate provider and patient chart in a timely manner.
• Complies with HIPAA rules and regulations at all times.
• Answers and responds to requests from both internal and external customers.
• Forwards outside providers' requests for urgent health information to appropriate provider when a signed release of information is not available, in compliance with HIPAA privacy rules for disclosure when patient cannot consent.
• Prepares, scans, files and abstracts historic patient information into electronic health record.
• Prepares invoices for medical suppliers and vendors.
• Performs other duties as assigned.

Qualifications: 

• High school diploma or equivalent
• 1 year of experience of working with patient medical records and managing medical referrals
• Ability to use an electronic health record (e.g. OCHIN Epic)
• Excellent attention to detail
• Strong interpersonal skills
• Self-motivated, independent learner and problem solver
• Excellent computer skill
• Must obtain TB clearance (within past 12 months) and complete background check upon hire.
• Current with vaccinations including latest Covid-19 vaccine with at least one booster, and seasonal flu, and able to provide proof. 

Preferred:

• Bilingual Spanish/English preferred
• Previous clerical or office experience preferred
• Familiarity with medical terminology and ICD-10 and CPT codes preferred
• Willingness to occasionally travel between SFCHC sites – 730 Polk Street and 1800 Market Street
• Experience working in an FQHC or other type of Community Health Center. 

Benefits: 

Competitive compensation

Comprehensive health, vision, and dental insurance

Company sponsored life, and long-term disability insurance

Generous paid time off including paid holidays

Company-sponsored retirement plan

Opportunities for professional growth and development

EEO Statement:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to creating an inclusive work environment and consider all qualified applicants for employment without regard to these factors.

Location:
San Francisco, CA