The Referral Campaign Manager develops and optimizes referral strategies for clinical trials, collaborating with clinical teams and analyzing data to improve patient enrollment.
What We Do Care Access is a unique, multi-specialty network of research sites which operates as one connected team of physician investigators, nurse coordinators, and operations managers.
Who We Are We care. Our people are the engines behind our mission: to revolutionize access to clinical trials for the benefit of patients everywhere. We care for one another, find new ideas to accelerate medicine, and seed a long-term impact for generations.
Position Overview
As a Referral Campaign Manager, you will be at the forefront of developing, measuring, and optimizing patient referral strategies for clinical trials, directly contributing to the acceleration of innovative treatments. Your work will involve collaborating with clinical teams, analyzing data to drive performance, and training outreach teams. You will succeed through your attention to detail, drive for continuous improvement, and data-driven decision-making.
Develop and maintain effective referral scripts for patient outreach. Drive the success of referral initiatives to increase patient enrollment in clinical trials at Care Access.
What You'll Be Working On
Duties include but not limited to:
-Write, assess, and refine referral scripts for various clinical trials
-Assist with development of training materials and lead training for outreach teams on referral scripts and strategies
-Listen to referral calls and analyze call transcripts to learn what works and what can be improved
-Analyze referral outcome data to identify areas for improvement (leveraging prior relevant experience and direction from leadership)
-Track and report on referral initiative performance
-Identify and implement improvements to continuously increase referral success
· Act as subject matter expert in identifying areas for improvement
· Partner cross-functionally to implement continuous improvement efforts
Other Responsibilities
-Collaborate with outreach teams to identify and implement improvements
-Collaborate with clinical teams to ensure scripts align with study protocols
Scope of Role
· Autonomy of Role: Team member has complete autonomy over work performed
· Direct Reports: No
· Number of Direct Reports (if applicable): 0
· Role(s) Managing:
Physical Requirements
· This role requires 100% of work to be performed in a remote office environment and requires the ability to use keyboards and other computer equipment.
Travel Requirements
· This is a remote position with less than 10% travel requirements. Occasional planned travel may be required as part of the role.
What You Bring
Knowledge, Skills, and Abilities:
● An ability to figure out study protocols and their eligibility criteria–often written in erudite, esoteric language–and translate them into accessible language
● An ability to write in a clear, concise, and accessible way
● A strong intuition for how to speak with normal people about medical topics
● Coachability and a desire to learn and continuously improve
● Willingness to be wrong and admit mistakes so you can fix them
● Strong analytical and data interpretation skills
● An understanding of how clinical trials work, with a willingness to embrace new ways of working
Certifications, Education, and Experience:
● Bachelors degree required; Masters preferred
● Strongly prefer at least 3-5 years’ experience in pharmaceutical industry
Benefits (US Full-Time Employees Only)
-Paid Time Off (PTO) and Company Paid Holidays
-100% Employer paid medical, dental, and vision insurance plan options
-Health Savings Account and Flexible Spending Accounts
-Bi-weekly HSA employer contribution
-Company paid Short-Term Disability and Long-Term Disability
-401(k) Retirement Plan, with Company Match
Diversity & Inclusion
We serve patients and researchers from diverse cultures and communities around the world. We are stronger and better when we build a team representing the people we aim to support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission. We value diversity and believe that unique contributions drive our success.
At Care Access, every day, we are advancing medical breakthroughs. We’re uniting standard patient care with cutting-edge treatments and research. Our work brings life-changing therapies to those in need and paves the way for newer and greater treatments to reach the world. We’re proud to advance these breakthroughs and work with the big players while engaging with the physicians and caring for patients.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Care Access is unable to sponsor work visas at this time.
Employment Statement
Care Access complies with all employment laws and regulations with respect to its employment practices, terms and conditions of employment, and pay equity and wages. Care Access does not engage in any unfair or forced labor practice and does not tolerate, under any circumstances, the use of any form of forced or involuntary labor, child labor, or human trafficking. This extends to suppliers, partners, or other third parties with whom Care Access does business. Care Access values and promotes the protection of human rights everywhere.
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