Records Operations Manager - Law Firm

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Job Description:

The Records Manager oversees the operational and strategic records & information management services at an Epiq client with the primary focus of achieving service level agreements and surpassing client expectations. This position ensures that the client is receiving the optimal level of service in support of receipt, arrangement, storage, preservation, destruction and safeguarding client and administrative records.

Essential Job Responsibilities

• Follow established guidelines and procedures for creating, circulating, storing, tracking, transferring, and destroying client records

• Serve as a liaison between Epiq, the client’s administration and Records Staff

• Track the circulation of files to and from client staff in Records Management System (RMS) database

• Manage all Records Staff employed at all clients site nationwide; including recruiting, training, performance management and development 

• Manager process to regular inventory of files stored onsite in client facilities, including exception reporting

• Assist client with file transfer activities, obtaining relevant files, preparing file indexes, staging for review, and preparing for shipment as instructed

• Assist client with retention activities, including obtaining relevant files, preparing file indexes, staging for review, and preparing for shipment or secure destruction as instructed

• Assist client with clean-up activities, including triage, categorization, and appropriate storage or disposition of content

Qualifications & Characteristics

• High School Diploma and college preferred or equivalent years of Records Management experience

• Possess a minimum of 3 years’ experience managing a Records Management operation (law firm preferred)

• Familiarity with FileTrail, iManage Records Manager, Autonomy Records Manager (FileSurf), LegalKey and/or similar Records Management Systems

• Familiarity with iManage Work, NetDocuments, OpenTEXT DM and/or similar Document or Enterprise Content Management Systems

• Working knowledge of Microsoft Office products, including Outlook, Word, Excel and Teams

• Excellent communication (verbal and written) skills

• Experience transitioning to an electronic environment

• Strong project management skills

• Familiarity with developing metrics and managing to KPI's and SLA's 

• Proven track record of driving a team productivity

• Preferred experience remotely managing a geographically dispersed team

• Ability to travel up to 20% of the time

• Bilingual Spanish translator of business document preferred, not required. 

• Ability to lift or move 40 lbs. or greater

• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.

• Ability to walk, bend, kneel, stand or sit for an extended period of time

The Compensation range for this role is 72,500 to 92,500 USD per year and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.