Receptionist Lead

At Better Debt Solutions, our mission is to nurture a culture of compassion and empowerment. It is rooted in empathy and driven by tailored strategies, transparent practices, and exceeding expectations. By focusing on helping individuals thrive, we unite our team and clients in a shared journey towards a BETTER future.

We’re seeking a Receptionist Lead to be the welcoming face of our office and the organizational force behind our day-to-day operations. This role combines hospitality, administrative management, and leadership – perfect for someone who thrives in a people-focused, dynamic setting. The Receptionist Lead is an onsite position based at our Irvine office, ideal for candidates within a commutable distance. This Full-time, Non-exempt role offers a starting range of $27.00 per hour, depending on experience and qualifications. Please note that this position is not open to candidates requiring visa sponsorship.

What you’ll be doing as a Receptionist Lead:

• Welcome visitors, clients, and team members with genuine warmth and professionalism – You set the tone the moment people walk through that door! 
• Lead, train, and support receptionists across the organization, providing guidance and mentorship.
• Answer, screen, and direct incoming calls efficiently and courteously.
• Manage mail, packages, and deliveries while keeping the reception area and common spaces clean and organized.
• Schedule and coordinate meetings, including booking rooms, arranging catering, and preparing materials.
• Maintain office supplies, handle purchasing, and support employee needs across all floors.
• Manage internal communications, TV displays, and weekly team shoutouts, while tracking key operational metrics.
• Create engaging materials for office events and marketing initiatives using Canva; support social media content as needed.
• Order office meals, rotate vendors, negotiate pricing, and manage budgets for team lunches and events.
• Assist our Human Resource team with onboarding, administrative tasks, and maintaining accurate client and internal records.
• Support leadership and the Employee Engagement Committee with events, interviews, and special projects.
• Foster a positive, collaborative office culture through friendly interactions and active participation in company events.
• Occasionally assist leadership with errands or special requests to keep the office running smoothly.

You’re a great fit for our Receptionist Lead position if you have:

• 3+ years of experience in office administration, reception, or a similar administrative role within a professional office environment.
• Strong communication and interpersonal skills with a professional and approachable demeanor.
• Excellent organizational skills and the ability to multitask in a fast-paced environment.
• A proactive, solution-oriented attitude with a strong sense of ownership.
• Comfort using Microsoft Office Suite, Slack, and basic design tools like Canva.
• A creative mindset and willingness to help with office events, social media, or marketing initiatives.
• Leadership potential or experience, with the ability to mentor and guide team members.
• A positive, collaborative attitude that contributes to a fun and engaging workplace culture.
  

Benefits:

• Health, dental, and vision insurance.
• PTO and Paid Sick Leave.
• 401k
• Opportunities for career growth and advancement.
• A supportive and collaborative work environment- we love team events!!

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Better Debt Solutions is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, marital status, pregnancy, or any other non-merit based factor.

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