About Us
Hydrafacial is a global category-creating company focused on bringing innovative products to market and delivering beauty health experiences by reinventing our consumer’s relationship with their skin, their bodies and their self-confidence.
Every person here is a key player in our success. We are firm believers in making the little things count each day so the big things will follow. If this sounds like you, come check us out! This is the perfect opportunity to work with some of the best leaders in the industry while you gain the global and strategic experience to add to your professional toolbox.
Job Description:
The Quality Systems Engineer I plays a crucial role in maintaining, improving, and leveraging our Quality Management System (QMS). You’ll support compliance with international standards and regulatory requirements through oversight of Non-Conformance Reports (NCRs), customer complaints, equipment calibration, and internal audits. Additionally, this role will support data analytics and serve as the system administrator for MasterControl, enabling visibility and optimization across key quality metrics. You’ll collaborate cross-functionally to drive continuous improvement and ensure product and process quality excellence.
This is a hybrid position based in Long Beach, CA, requiring days in-office and remote each week.
What you’ll do:
Primary Responsibilities:
Investigate and close Non-Conformance Reports (NCRs), identify root causes, and implement corrective and preventive actions (CAPAs).
Investigate and resolve customer complaints, ensuring timely response, resolution, and quality improvements.
Conduct internal audits to assess compliance with ISO 13485:2016, MDSAP, and applicable regulatory requirements.
Lead and support continuous improvement initiatives across the QMS.
Maintain and report on key quality metrics (e.g., CAPA, NCMR, Customer Complaints, Deviations, and Change Control).
Build and maintain dashboards and reports to communicate quality performance and trends to leadership.
Serve as the system administrator for MasterControl, managing user roles, workflows, training records, and system updates.
Collaborate cross-functionally to enhance QMS processes and system usability.
Participate in audit preparation and documentation efforts (internal and external).
Communicate system updates and issues effectively across quality and cross-functional teams.
Foster a culture of quality, compliance, and data-driven decision making.
Support additional quality functions and projects as assigned.
What you need to know:
Experience/Skills/Education:
Required:
Bachelor’s degree in a relevant field (Engineering, Life Sciences, or similar) or equivalent experience.
0–2 years of experience in a regulated industry (Medical Device experience a plus).
Familiarity with ISO 13485, MDSAP, and other applicable regulatory frameworks (e.g., FDA QSR, UKCA).
Experience with quality system processes such as NCMR, CAPA, Complaint Handling, and Change Control.
Experience with MasterControl or similar EQMS platform.
Strong communication, organization, and problem-solving skills.
Desired:
Proficiency in Power BI, Excel (pivot tables, formulas), and data visualization techniques.
Experience developing and maintaining dashboards for reporting quality KPIs.
Experience with data cleaning, DAX/Power Query, or other analytics tools.
Understanding of system administration functions in MasterControl (e.g., role management, template configuration, document lifecycle).
Familiarity with audit readiness practices and preparing supporting documentation.
Exposure to SQL or relational databases is a plus.
Passion for continuous improvement and enabling process efficiency through systems and data.
We mean it when we say you’ll LOVE this role.
Base Pay : $61,595 - $72,000/annually
An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Hydrafacial's total rewards package for our employees. Other rewards may include annual bonuses, long-term incentives based on level, paid time off, and region-specific benefits. Come grow and GLOW with us!
What else can you expect with Hydrafacial?
PERKS! Benefits include: Medical insurance, dental insurance, vision insurance, FSAs, HSAs, accident insurance, pet insurance, company-paid life and AD&D insurance, company-paid long-term and short-term disability insurance, 401(k) with employer match, paid time off (PTO), and paid holidays.
#LI-Onsite
Hydrafacial is proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, sex, religion, sexual orientation, national origin, gender identity, gender expression, age, disability, genetic information, pregnancy or any other protected characteristic as outlined by color, federal, state or local laws. We are committed to working with and providing accommodation to applicants with physical and mental disabilities.
Hydrafacial does not accept unsolicited assistance or resumes/CVs from third party search firms. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral or CV/resume submitted by a search firm to any employee at our company without a valid written search agreement. If we need additional support, we will be sure to reach out directly to one of our preferred providers. Please no phone calls or emails.
Top Skills
Similar Jobs
.png)
What you need to know about the Los Angeles Tech Scene
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
