Quality Manager

TTM Technologies, Inc. – Publicly Traded US Company, NASDAQ (TTMI) – Top-5 Global Printed Circuit Board Manufacturer

TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency (“RF”) components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards (“PCB”s). TTM stands for time-to-market, representing how TTM's time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market.

Additional information can be found at www.ttm.com

Scope:

The Quality Manager handles Customer quality issues to include Customer Returns (RMAs), Customer Corrective Actions (SCARs), Customer complaints as they relate to the quality of the parts and paperwork, and works with all levels in the organization to implement improvements to improve overall Quality Results.

Duties and Responsibilities:

• Communicates directly with Customers to resolve quality issues.
• Administers all aspects of Customer Returns to include issuing RMAs, processing RMAs and following up on RMAs until closed.
• Responds to Customer Corrective Action requests in writing by investigating root cause and determining/implementing mistake proof corrective actions.
• Responds to customer complaints; i.e. emails and phone calls timely.
• Analyzes data to look for and monitor trends.
• Prepares reports as required using analytical tools, problem solving techniques and fact based information.
• Works with Planning Engineering on customer Quality Requirements to ensure proper flow down of information on Shop Travelers and improvements to Shop Flow communications.
• Works with all levels within the organization to communicate and ensure quality requirements are being met to include ensuring Shop Traveler “language” is consistent and as needed.
• Follows through on tasks assigned and action items until closed.
• Communicates regularly with Managers, Supervisors and Process Engineers suggesting and composing procedural changes, maintains a clean, organized and safe work environment and communicates to Supervisors safety hazards and issues.
• Travel as necessary to Customer and/or Supplier locations.
• Supervises the Quality team and other Depts., as needed.
   

Essential Knowledge and Skills:

• Team skills to work with diverse groups and Manufacturing & Quality departments are extremely important.
• Ability to solve complex technical problems, communicate clearly in written and verbal forms, demonstrate strong leadership qualities, and complete projects in a timely manner.
• A strong work ethic and commitment to excellence and professionalism are absolutely essential and expected.
• Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC.
• Must possess good verbal and written communication skills.
• Must be able to multitask.
• Must have good mathematical skills, problem solving skills and excellent computer skills: Microsoft Office, Microsoft Outlook, Excel and Access. Ability to create spreadsheets charts and graphs required.
• Reads and understands blue prints.
• Reads and understands specifications and procedures
• Works up to 10 plus hours a day, 5 days a week, and is flexible to work additional hours as needed
   

Education and Experience:

• B.S. degree or equivalent in a technical field. In lieu of a degree, 4+ years of relevant experience  
• A minimum of 3 years of experience in Printed Circuit Board Manufacturing experience preferred
• Due to ITAR (International Traffic in Arms Regulations) requirements, applicants must be a U.S. Citizen
   

Export Statement:

Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC.  b) Reinforce to all employees the commitment of TTM management to abide by all US Export laws and regulations. c) Understand and follow authorization procedures for bringing foreign visitors into facilities (VAL). d) Support Export Compliance Officers and others in their efforts to ensure compliance with the Corporate Export policies through implementation and enforcement of these procedures, provide training to all facilities and departments and support periodic audits as required. e) Provide feedback to Corporate Export Compliance Office for continuous improvement of procedures and overall Export Compliance program. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.

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TTM offers a variety of health and well-being benefit programs. Benefit options include medical, dental, vision, 401k, flexible spending and health savings accounts, accident benefits, life insurance, disability benefits, paid vacation & holidays. Benefits are available on the 1st of the month following date of hire. For some positions, only PTO and holiday benefits are offered.

Compensation ranges for roles at TTM Technologies varies depending on a wide array of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; certifications; and other business and organizational needs.  The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.  At TTM Technologies, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on each individual set of circumstances.  A reasonable estimate of the current range is:

Additional compensation: An annual or quarterly company bonus may apply based on position assignment. Positions hired for alternative shift may be eligible for a shift premium based on the assigned shift and location.

Export Statement:
Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC including but not limited to: a) being able to identify ITAR product on the manufacturing floor and understand that access to these products and related technical data is restricted to only US Citizens and US Permanent Residents; b) recognition of  Foreign Person visitors by badge differentiation; c) understand and follow authorization procedures for bringing foreign visitors into facilities (VAL); d) understand the Export and ITAR requirements for shipments leaving the US; e) manage vendor approvals for ITAR manufacturing and services.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.