Quality Assurance & Compliance Coordinator

Quality Assurance & Compliance Coordinator - Benefits

• Compensation: $24 - $29/hr (based on experience)
• Type: Full-Time
• Location: Irvine, On-Site
• Schedule: Monday - Friday
• Medical, Dental, Vision, 401k with employer matching, Voluntary Life, Flex-Spending Account Options Savings
• Generous PTO Plan (3 weeks) and encouragement to USE IT!
• 6 holiday  
• 5 sick days
• Open Doors, Open Minds: Transparent leadership that listens and values your voice. 
• Work-Life Bliss: Team outings, company events, and a commitment to putting you first. 
• An Office That Feels Like Home: Modern, welcoming, and dog-friendly (as long as Fido’s well-behaved!). 

About Us: 

At Care Partners At Home, we believe in making a meaningful difference in the lives of our clients and their families by providing compassionate, reliable, and personalized care services. We are a trusted leader in the home care industry, dedicated to creating an environment where clients feel supported, caregivers feel valued, and our team members thrive.

Our mission is simple: to deliver exceptional care with heart. We pride ourselves on fostering a culture of collaboration, innovation, and professional growth. Whether it's empowering our caregivers, ensuring the highest standards of service for our clients, or supporting our team behind the scenes, we are united by our commitment to making care personal.

When you join Care Partners At Home, you're not just taking a job—we value your talents, invest in your growth, and appreciate the work you do to make a real impact.

If you’re looking for a rewarding career where you can grow, feel supported, and truly make a difference, Care Partners At Home is the place for you!

The Quality Assurance & Compliance Coordinator oversees operational quality and compliance by auditing client records, monitoring workflows, and ensuring adherence to company procedures and CalAIM and/or Regional Center program requirements. This role proactively identifies improvement opportunities, supports operational efficiency, and provides leadership with insights into performance, compliance trends, and corrective actions.

Quality Assurance & Compliance Coordinator Requirements:

EDUCATION AND EXPERIENCE

• Strong attention to detail, organization, and problem-solving skills.
• Excellent communication, documentation, and follow-up abilities.
• Experience reviewing data, tracking performance metrics, and identifying process improvements.
• Ability to work independently while collaborating effectively across teams.
• Proficiency with healthcare systems, reporting tools, and operational workflows.
• Experience in healthcare operations, compliance, quality assurance, care coordination, or administrative support preferred.
• Knowledge of CalAIM and/or Regional Center programs and healthcare compliance standards is a plus.
• Reliable, proactive, and able to manage multiple priorities while maintaining confidentiality.

Essential Functions:

• Audit client records, intake documentation, and workflows to ensure accuracy, compliance, and adherence to CalAIM and/or Regional Center standards.
• Monitor operational performance, track KPIs, and identify process improvement opportunities across Enrollment, Intake, Care Coordination, Scheduling, and CPC programs.
• Conduct quality reviews of documentation, calls, and system data while providing reporting, compliance oversight, and recommendations to leadership.
• Partner with cross-functional teams to reinforce training, improve workflows, and enhance the client experience.

Role Impact

• Improves onboarding efficiency, documentation accuracy, and regulatory compliance.
• Increases operational visibility, accountability, and overall team performance.

All your information will be kept confidential according to EEO guidelines.