Conduct quality assurance evaluations, root-cause and data analysis, and progress reporting. Serve as an escalation contact and subject matter expert for quality processes, while supporting problem prevention and continuous improvement projects. The role requires strong communication, analytical, organizational, presentation, and decision-making skills, along with English and Mandarin proficiency and fintech experience.
Overview
Job SummaryIf you are possess with attention to details and has the ability to deep dive into collected data from Quality monitoring and reporting feedback, We have something for you!
QualificationsMain Requirements:
- Experience in supporting fintech
- Experience in preparing and presenting written project status reports and executive briefings
- Phenomenal communication, presentation, and public speaking skills
- Organizational and time management abilities
- Critical thinking, analytical, and decision-making ability
- Language proficiency in English and Mandarin is mandatory
Key Responsibilities:
- Conduct root cause and other data analysis
- Conduct QA evaluations per client requirements and provides QA progress reports to team lead
- Act as escalation point of contact for process questions, issues and resolution
- Act as Subject Matter Expert (SME) for QA evaluations
- Participate as project team member in problem prevention and continuous improvement projects
Similar Jobs
Artificial Intelligence • Fintech • Machine Learning • Mobile • Payments • Retail • Software
Acquire and onboard SMB restaurant merchants through partner channels, inbound leads, and cold outreach. Manage high-volume sales pipelines, close deals, guide merchants through launch, monitor channel performance, and build repeatable sales processes as the founding member of a new SMB Channel Sales team. The role is hybrid in Austin and requires approximately 10% travel for quarterly partner reviews.
Insurance • Financial Services
Verify life and health insurance applications through outbound calls, document information for underwriting, explain application procedures, complete paperwork, update the quality assurance database, transfer calls, and meet departmental KPIs. The role requires strong customer service, accurate data entry, multitasking, organization, and bilingual English-Spanish communication preferred. This is a remote position.
Top Skills:
MS Office
Insurance • Financial Services
Verifies life and health insurance applications through outbound calls, documents information for underwriting, explains application procedures, assesses additional verification needs, completes paperwork, updates quality assurance records, transfers calls, and meets departmental performance targets.
Top Skills:
MS Office
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
