As a Qualifying Specialist, you will handle inquiries from prospective students about college education, ensure they receive necessary information, and achieve enrollment goals.
Job Description
Come Grow With Us
Grand Canyon Education partners with colleges and universities to expand their pre-licensure healthcare programs. Our partners leverage our expertise to produce thousands of high-quality graduates ready to enter the workforce and meet employers’ demands.
Orbis is currently seeking a talented, energetic Qualifying Specialist for our enrollment division. As a Qualifying Specialist, you are the first point of contact for prospective student inquiries regarding their interest in achieving a college education. Position is full-time position and is remote.
Primary Responsibilities /Accountabilities/ Essential Functions:
- Maintains professional demeanor with all internal and external stakeholders, communicating appropriately with all parties
- Adheres to established compliance guidelines
- Demonstrates ethical decision-making and critical thinking skills in all interactions
- Answers inquiries from prospects via the telephone and chat in a timely manner, informing them about the University and its programs
- Represents GCE as a skilled communicator, familiar with higher education and ensures prospective students receive information needed for them to being their evaluation of the University Partner and its programs.
- Shares knowledge of university process and procedure to gauge their interest.
- Stays up to date on policy and procedural changes, incorporating those changes into daily operations as established by GCE’s Employee Development department and Management
- Determines if the University Partner has a program that will meet the prospect’s needs by listening, probing, recognizing and considering the needs of the prospect.
- Appropriately directs prospects to a program that will meet the prospect’s needs.
- Is knowledgeable of and communicates University Partner’s values, benefits and differentiating features to prospects in a professional and academically oriented manner
- Accurately shares university expectations to ensure the long-term success of enrolled students
- Serves as a member of a graduation team, which includes academic counseling and admissions representatives
- Communicates and strategizes with graduation teammates to make sure student needs are met and addressed in a timely manner.
- Achieves daily, weekly and monthly goals, as defined by supervisor and department objectives.
- Other duties as assigned.
Salary $35,000 plus great benefits.
Equipment Used and Responsibility
- MS Office Suite, CRM
Supervisory Responsibilities
None
Experience/Education
- Prefer experience in higher education and/or a learning environment which involved daily interaction with students or other call center environment with high volume.
- A combination of similar education and work experience may be substituted with prior approval.
- Associate’s Degree preferred.
- Must be able to pass pre-employment background investigation.
Physical Requirements:
- Sitting: 6-7 hours a day
- Standing: 1-2 hours a day
- Walking: 1-2 hours a day
- Lifting: Occasionally
- Carrying: Occasionally
- Pushing: Rarely
- Bending: Occasionally
- Squatting: Rarely
- Kneeling: Rarely
- Climbing: Rarely
- Reaching: Occasionally
- Grasping: Frequently
- Fine Eye to Hand Coordination: Continuously
- Driving: Rarely
- Work Environment: Work performed is primarily inside, subject to variations in temperature and weather, equipment noise and dust.
#INDLOPESUP
Top Skills
CRM
Ms Office Suite
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