QA Representative II

Exciting Opportunities at Maverick Payments!
Join our fast-paced, growing company and further your career with Maverick Payments, where you can thrive, your ideas are valued, and your colleagues feel more like family than coworkers!
About Us:
Maverick Payments is a family-owned and privately held full-service payment provider. Located in Calabasas, California, Maverick has created innovative technology designed for sales organizations, such as ISO’s and ISV’s, looking to monetize payments by reselling our white-labeled payments stack. Our payment products include merchant acquiring services, a proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services. Maverick’s team includes underwriting, risk management, compliance & legal, technology & product development, on-boarding, customer support, information technology, and more.
About the Position: 
Reporting to the Associate Director of Boarding & Maintenance, the Quality Assurance Representative II is responsible for monitoring and maintaining all quality assurance (QA) processes, procedures, and daily duties within the Quality Assurance Department. This role supports the audits Maverick process, ensuring accuracy and compliance in relation to merchants and partners.  

• Collecting, reviewing, and analyzing data to ensure merchant customers are onboarded across all systems accurately, including without limitation, via TSYS, PPM, and Fiserv systems.
• Reviews merchant account pricing for accuracy and corrects pricing discrepancies as needed.
• Reviewing, analyzing, and ensuring accuracy of data entered throughout Company systems.
• Remains up to date on agent promotions and campaigns such as ZBR and Moderate Risk Program offered by Maverick at the Company’s discretion.
• Regularly audits merchant accounts, for accuracy and PCI compliance.
• Advising on policy and procedure enhancements to ensure quality assurance throughout the Company.
• Adheres to and ensures compliance with company policies and procedures regarding quality assurance.
• Other duties as assigned.

Qualifications:

• High School Diploma or equivalent, bachelor’s degree a plus.
• 2-5 years of experience in payment processing.
• In-depth knowledge working  knowledge of TSYS and/or PPM, Fiserv.
• Bachelor’s degree in finance , Business or similar.
• Knowledge of merchant pricing.  
• Prociency with MS Office Suite including Microsoft Excel.
• Ability to navigate multiple system interfaces to key application information in a timely manner.
• Adequate keyboarding and data entry skills.
• Possess strong written and verbal communication skills.
• Ability to analyze, assess and interpret information to make recommendations to enhance business operations.
• Possesses strong analytical and research skills with strong attention to detail.
• Ability to work autonomously while producing a high output of quality work.

What We Offer:

• Competitive Salary, Bonuses and Incentives.
• Comprehensive employer sponsored health, vision, and dental insurance programs.
• Paid time off, Paid Sick and Paid Holidays.
• 401K plan with up to a 3% matching contribution.
• Commitment to Career Development and Advancement.
• Employee Recognition Programs
• Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more!

Pay Range: 
This position will consider remote candidates in the following states: 
AZ, CA (Outside of LA Metro area), CO, FL, GA, ID, IN, KY, MA, MD, ME, NC, NJ, NV, NY, OH, TN, TX, UT, VA, WA.