QA Analyst

What You Will Do

• Your primary responsibilities will include:
• Comprehensive Test Execution: Perform rigorous manual testing across our entire suite of products, including our web-based SaaS platform, iOS and Android mobile applications, and macOS and Windows desktop clients.
• Test Automation: Create, maintain, and execute test automation scripts for repetitive tasks. 
• Test Plan and Case Development: Analyze product requirements, user stories, and technical specifications to create, document, and maintain detailed and well-structured test plans and test cases.
• Bug Identification and Tracking: Identify, isolate, and meticulously document defects in our bug tracking system (e.g., Jira). You will be responsible for tracking bug resolution and conducting verification testing.
• Regression and Performance Testing: Develop and execute regression test suites to ensure that new features or bug fixes do not negatively impact existing functionality. You will also assist in identifying performance bottlenecks.
• Cross-Functional Collaboration: Work in an Agile environment, actively participating in sprint planning, stand-ups, and retrospectives. You will serve as the voice of quality, providing clear and concise feedback to the development team.
• Security and Privacy Verification: Given the nature of our service, you will pay special attention to testing security features, access controls, data privacy rules, and encryption integrity to ensure our defenses are sound.
• Process Improvement: Collaborate across teams to contribute to the continuous improvement of our QA processes, tools, and methodologies to increase efficiency and test coverage.

What You Will Need to be Successful

• We are looking for a candidate with a strong foundation in software quality assurance and a passion for delivering secure, high-quality products. The ideal candidate is a proactive problem-solver with an exceptional eye for detail.
• Professional Experience: 3+ years of hands-on experience in a software quality assurance role.
• Multi-Platform Testing Expertise: Demonstrated experience testing applications across various platforms:
• Web/SaaS applications in modern browsers (Chrome, Safari, Firefox).
• Native mobile applications (iOS and Android).
• Desktop applications (macOS and Windows).
• QA Fundamentals: Strong knowledge of QA methodologies, tools, and processes (e.g., functional, regression, integration, and user acceptance testing).
• Technical proficiency.
• Proficiency with bug tracking and test case management tools (e.g., Jira, TestRail).
• Experience with API testing tools (e.g., Postman, Insomnia) to validate backend services.
• Familiarity with Agile/Scrum development cycles.
• Basic understanding of databases and SQL for data validation purposes is a plus.
• Experience with integrating AI automation into testing workflows is a plus. 
• Security Mindset: A genuine interest in cybersecurity and privacy. Experience testing in a security-conscious environment or testing security-specific features (e.g., authentication, permissions) is highly desirable.
• Attention to Detail: A meticulous and methodical approach to testing, with the ability to identify subtle issues that others might miss.
• Communication Skills: Excellent written and verbal communication skills, with the ability to articulate complex technical issues clearly and concisely.
• Analytical and Problem-Solving Skills: The ability to understand complex systems, break them down, and systematically identify potential failure points.
• Autonomy and Collaboration: A self-starter who can manage their workload effectively while also functioning as a collaborative and supportive team member.