PubSec Microsoft Solutions Consultant – AI

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $15 billion global provider of IT solutions and services.

 

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours. 

Job SummaryThe PubSec Microsoft Digital Innovation Group (MDIG) is centered on pre-sales consultative guidance, emphasizing added value, a customer first approach, and discovery of service and sales opportunities across the modern Microsoft technology stack for government, healthcare, and academic environments.
The PubSec Microsoft Solutions Consultant (MSC) supports pre-sales activities for the Public Sector Microsoft Digital Innovation Group, focusing on modern work, collaboration, and AI solutions. The role involves adding value through partner engagements and service offerings for education, government, and healthcare sectors.
The PubSec Microsoft Solutions Consultant will report to the PubSec Microsoft Digital Innovation Group Manager. PubSec Microsoft Solutions Consultant is expected to spend time interfacing and building relationships with existing and potential SHI customers, the MS Account Executive team and other internal support organizations and Microsoft. They will assist in the adoption, education, advisory services, and effective use of Microsoft solutions. The PubSec Microsoft Solutions Consultant must be a continuous learner and curious about current and future Microsoft technologies.

Role Description

• Build and maintain relationships with Microsoft Customer Technical Specialists to strengthen collaboration and drive successful outcomes.

• Identify gaps in the market and uncover opportunities to deliver increased value to SHI customers.

• Lead internal training sessions on Microsoft technologies from both engineering and sales perspectives to advance team knowledge and capability.

• Collaborate with Microsoft support resources to ensure efficient and accurate communication with customers.

• Consult with customers on Microsoft products, implementation, and adoption strategies to maximize solution effectiveness.

• Recommend third-party solutions when they best serve the customer's needs and objectives.

• Develop demos for popular Microsoft use cases to support professional services engagements, licensing upsells, and customer adoption.

• Deliver Microsoft Partner-led pre-sales engagements focused on Purview, data governance, and security solutions.

• Achieve required technical and administrative Microsoft certifications to maintain expertise and compliance.

• Document and update opportunities within corresponding SHI internal tools to ensure accurate tracking and reporting.

Behaviors and Competencies

• Organization: Can oversee complex projects with multiple moving parts, ensure team alignment with organizational systems, and adapt to changing priorities.

• Critical Thinking: Can integrate and synthesize information from various sources to inform strategic decision-making and problem-solving.

• Teamwork: Can build and lead multiple teams, fostering a cooperative environment and ensuring effective communication between team members.

• Presenting: Can effectively use visual aids, storytelling, and persuasive techniques to enhance presentations and engage audiences.

• Communication: Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication.

• Training: Can take ownership of complex training initiatives, collaborate with others to design and deliver effective training programs, and drive results in skill enhancement.

• Willingness to Learn: Can apply new learning to daily work, encourage and facilitate learning in others, and actively make changes to work based on feedback.

• Detail-Oriented: Can oversee multiple projects, maintaining a high level of detail orientation, identifying errors or inconsistencies in work, and ensuring accuracy across all tasks.

• Customer Service: Can take ownership of complex customer service initiatives, empathize with customers, collaborate with team members, tailor solutions to their unique needs, and drive customer satisfaction results.

• Research: Can take ownership of extensive research projects, ensuring thorough investigation and accurate data collection.

• Time Management: Can manage time effectively, accurately estimate the time required for specific tasks, balance multiple tasks, and help others in improving their time management skills.

• Adaptability: Can lead others through change, help teams adapt to new directions, and create a culture open to change.

Skill Level Requirements

• The ability to independently self-study and engage in ongoing professional development to increase job-related knowledge and technical skills – Advanced

• Demonstrated motivation and organizational skills to efficiently manage workload and meet deadlines in a dynamic environment – Advanced

• Proficiency in multitasking and prioritizing tasks to ensure the timely and effective completion of multiple responsibilities – Advanced

• Strong communication, collaboration, and presentation skills to facilitate productive interactions with customers, partners, and internal teams – Advanced

• Expertise in problem-solving, organizational, and interpersonal skills to address challenges and build effective working relationships – Advanced

• Focus on delivering customer-centric solutions and ensuring a high level of customer satisfaction throughout all engagements – Advanced

• Proficiency in consultative sales techniques to identify customer needs and recommend appropriate solutions – Advanced

• Capability to facilitate technical discussions and communicate complex solutions in an understandable manner for diverse audiences – Advanced

• Practical experience with the Microsoft Defender Suite of products to support security solution implementation and management – Intermediate

• Practical experience with Microsoft Purview and knowledge of data governance best practices to advise on information protection and compliance strategies – Intermediate

Preferred Qualifications:

• Familiarity with CJIS, HIPAA, NIST, and other relevant industry standards, compliance, and initiatives

• Experience working with or for Public Sector entities

• History of delivering MCI Partner-led engagements

• Proficiency in Azure AI solutions

• Expertise around M365 productivity and collaboration tools, with a focus on AI capabilities

Certifications:

Certification Required within 180 days of hire:

• Associate Level+ Microsoft Certification, OR

• Industry-recognized certification in AI, LLM, or Machine Learning

Ongoing Certification Requirements:

• Acquire accreditations and meet other training requirements throughout the lifetime of the role

Other Requirements

• Ability to travel up to 10%

The estimated annual pay range for this position is $X - $X which includes a [compensation structure]. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status