Provider Relationship Manager

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3000 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do.
Our major offices are in Sweden (HQ), Canada, Greece, India, Poland.

We are looking for a Provider Relationship Manager to join our team. The role can be based in Stockholm or Uppsala.
About the role
The PRM is the central coordinator and driver of provider relationships, acting as the key liaison between providers and internal stakeholders. They ensure alignment across business units, translating strategic goals into clear expectations and operational plans. By managing day-to-day interactions and facilitating collaboration, PRMs drive provider performance and contribute directly to business outcomes.

Key Responsibilities:

• Relationship management: Build and maintain strong, trust-based partnerships tailored to Air content providers.
• Cross-functional coordination: Act as the bridge between providers and internal teams (product, tech, operations, commercial), aligning efforts to meet business objectives.
• Stakeholder management: Engage and communicate effectively with senior leaders and diverse stakeholders to ensure unified expectations and support for provider initiatives.
• Business-driven engagement: Translate company strategy into actionable provider goals, driving delivery that supports growth, innovation, and competitive positioning.
• Governance leadership: Lead or participate in QBRs and operational meetings to track progress, resolve issues, and steer partnership direction.
  Performance oversight: Monitor provider outputs against KPIs and SLAs, proactively addressing risks and opportunities for improvement.
• Risk and issue management: Identify and escalate operational or strategic risks, facilitating timely resolution.
• Contract compliance: Ensure adherence to agreed commercial terms, service levels, and contractual obligations.

• Bachelor’s degree in Business, Economics, Management, or related field
• Experience in provider/vendor management, partner relations, or key account management
• Strong relationship-building skills with experience managing external partners
• Proven ability to collaborate across functions (e.g. product, tech, operations, commercial)
• Excellent communication and stakeholder management skills
• Fluent in English (written and spoken)
• Ability to translate business strategy into clear provider actions and goals
• Experience working with KPIs
• Strong problem-solving skills and a proactive mindset
• Understanding of commercial contracts and negotiation fundamentals

Nice to have:

• Background in travel, airline, OTA, or platform-based business

Working at Etraveli Group means working at a fast-growing company with high ambitions in becoming the number one Online travel agency worldwide. The culture at the company embraces complexity and we like to keep the entrepreneurial spirit even as we grow into being a larger company. You will have awesome colleagues with whom you will have fun solving complex problems in a fast-moving business.
We also offer:

• A flexible working environment. We work on a hybrid-model where you can choose to work two days from home and you will have two weeks per year that you can choose to work from a remote location
• Central office location in the City – a stone's throw from public transport and lunch restaurants.
• Healthcare allowance – Each employee receives a maximum allowable amount each year according to the Swedish Tax Agency to spend on health-promoting activities such as a gym card, massage etc.
• Pension and health insurance – Through partners we offer a comprehensive pension and health insurance so that you can get help quickly in case of an accident
• Enjoy a vibrant company culture with daily office breakfasts, a weekly fika club, a ping pong table for friendly matches, and exciting events like our summer mingle and Christmas party.

As part of this recruitment process, we will be conducting background checks. You will be able to read more information and give your consent to this process in the application form.
At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.

Welcome to Etraveli Group!