Job Summary

The Sr. Technical Program Manager, is a critical position in BlackLine’s Program Management organization and will lead the cross-functional execution of complex strategic programs across a variety of products. This role requires an individual that possess a strong program management background, the ability to navigate within ambiguous situations and lead with senior leaders with a strong understand of SaaS technologies. The scope of this area includes Product Development Program Management, Product Planning, Engineering Metrics/Reporting and Product Development Programs.

Roles and Responsibility (list in order of importance)

• Develop and lead all program level activities, conduct quality reviews, manage risk mitigation, and change control processes, and communicate status to senior management and cross-functional stakeholders across the Product & Technology organization including all appropriate business organizations as required for the program’s success
• Conduct continuous improvement of the overall productization and implementation processes across the enterprise that will result in measurable quality, predictability, and efficiency improvements
• Provide input into planning and managing company resources to develop achievable quarterly level product development plans
• Lead teams to identify and establish metrics and tools to achieve predictability and high quality of software in a fast paced, challenging, and creative environment
• Ensure that development activities adhere to established operational procedures and standards
• Lead special high-profile projects as needed

Required Qualifications

Years of Experience in Related Field: 5+ years Program Management, ideally in a software Product development company or SaaS environment during times of extreme growth

Education: CSM a plus, PMP certification a plus bachelor’s or master’s degree in technical field, MBA a plus

Technical/Specialized Knowledge, Skills, and Abilities:

• Solid understanding Product Lifecycle Management processes and Software development life cycle best practices
• Demonstrated leadership skills. Inspires teams to attain goals and excellence
• Strong analytical skills, leveraging software product development and program management best practices.
• Accomplished problem-solver and critical-thinker with the ability to identify and remove barriers to enable teams to complete their objectives
• Ability to develop strong cross-team relationships and partnerships; effectively work within all levels of the organization
• Solid influencing and presentation skills with the ability to communicate with clarity and precision, both written and verbal
• Identify process gaps and develop new processes, leveraging methodologies to ensure consistency with the organization
• Able to manage competing priorities and work autonomously
• Excellent judgment, decision making skills, and the ability to work under continual deadline pressure

Preferred Qualifications

• Agile training – i.e. Scrum Master certification or equivalent
• Prior experience in a technical field i.e. software engineering, database administration, cloud platforms such as Azure, GCP etc.