Senior Education Consultant at BlackLine

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Job Summary

The Senior Education Consultant will design, develop, and deliver engaging training content that is consumed by our customers, partners, and employees. Training content is primarily product focused. This position communicates with internal departments to inform training content and needs. This position also communicates with external partners and customers regarding deployment of training. 

Roles and Responsibility (list in order of importance)

  • Designs, develops, and maintains a variety of product training content including eLearning, video-on-demand, instructor led, and certification.
  • Leads curriculum development projects including eLearning, video-on-demand, and instructor-led.
  • Delivers content (across multiple product lines) to different audiences via classroom (public, onsite), virtual classroom, and recorded formats.
  • Updates training content as product capabilities change and grow.
  • Collaborates with product development, professional services, customer success, etc. to solicit input for course development and improvement and follow up on issues related to delivery or content.
  • Conducts knowledge transfer activities to ramp and mentor other team members.
  • Represents the Training team at key customer events including user conferences, etc.
  • Identifies and creates training solutions that support the business strategy, as well as the product and curriculum roadmaps in a scalable manner.
  • Performs other duties as assigned

 

Required Qualifications

Years of Experience in Related Field: At least 5 years of experience in instructional design and evaluation or delivering training to customers virtually and onsite.

Education: College degree preferred but not required; priority is given to experience over education.

Technical/Specialized Knowledge, Skills, and Abilities:

  • Experience using tools such as Articulate, Camtasia Studio, Captivate, Microsoft PowerPoint to develop content.
  • General understanding of adult learning theory.
  • Experience delivering virtual training with WebEx or similar applications.

Other:

  • Ability to conceptualize and present technical concepts clearly and concisely.
  • Lead, prioritize, and balance multiple ongoing projects and adhere to project schedules.
  • Ability to work collaboratively, establish excellent relationships with customers and extended training team especially Implementation, Partner Enablement, and Customer Success.
  • Outstanding verbal and written communication skills including presenting in front of groups.
  • Willingness to learn new things.
  • Experience in eLearning and ILT course design, storyboarding, student and instructor guides, lab exercises, and job aides.
  • A continuous development mentality to explore new technologies, capabilities, and methods for effective adult training.
  • Creative and innovative with a desire to continually improve processes.
  • Commitment to high-quality training materials that adhere to Curriculum Development standards, best practices, and processes.
  • Intermediate proficiency with the Microsoft Office suite.
  • Understand SaaS implementation methodology and training touchpoints.
  • 25% travel.

 

 

Preferred Qualifications

  • Experience in a professional services organization, support, or training.
  • Accounting/financial background or understanding of these concepts.
  • Experience in eLearning and ILT course design, storyboarding, student and instructor guides, lab exercises, and job aides.
  • Experience with BlackLine or other common financial systems such as Hyperion, etc.
  • Multilingual speakers are encouraged to apply.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM
    • MarketoLead Gen

Location

BlackLine’s headquarters feature open work stations, informal lounge areas, a game room, a music room, quiet pods, training areas, and more.

What are BlackLine Perks + Benefits

BlackLine Benefits Overview

BlackLine believes in providing the best possible service to its clients, and that starts with offering amazing perks to its employees. These perks include 100% coverage for healthcare, vision, and dental, 401(k) matching, ESPP, food, drinks, games, and so much more!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
At BlackLine, we feel that paying 100% of our employees’ health benefits is 100% the right thing to do. Medical, dental, and vision are taken care of by the company.
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
BlackLine has been offering company wide virtual fitness classes such as, Aerobics and Yoga!
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
BlackLine provides employees with a 401(k) matching plan.
Employee Stock Purchase Plan
BlackLine offers and Employee Stock Purchase Plan with the ability to buy stock at a discounted price.
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
BlackLine hosts company outings several times per year.
Game Room
Our game room includes Ping Pong, Pool Table and Video Games.
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees free on-site garage parking.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Promote from within
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We’re better together and know that amazing individuals make amazing teams. We also know that we bond through socializing and shared experiences. That’s how teams gel and support each other.

So, we like to play games together: table tennis, poker, and video games. We encourage company sports leagues and fitness groups. We relax with happy hours and team get-togethers, and we never let a holiday season go by without a celebration.

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