Job Summary

The Senior Education Consultant will design, develop, and deliver engaging training content that is consumed by our customers, partners, and employees. Training content is primarily product focused. This position communicates with internal departments to inform training content and needs. This position also communicates with external partners and customers regarding deployment of training. 

Roles and Responsibility (list in order of importance)

• Designs, develops, and maintains a variety of product training content including eLearning, video-on-demand, instructor led, and certification.
• Leads curriculum development projects including eLearning, video-on-demand, and instructor-led.
• Delivers content (across multiple product lines) to different audiences via classroom (public, onsite), virtual classroom, and recorded formats.
• Updates training content as product capabilities change and grow.
• Collaborates with product development, professional services, customer success, etc. to solicit input for course development and improvement and follow up on issues related to delivery or content.
• Conducts knowledge transfer activities to ramp and mentor other team members.
• Represents the Training team at key customer events including user conferences, etc.
• Identifies and creates training solutions that support the business strategy, as well as the product and curriculum roadmaps in a scalable manner.
• Performs other duties as assigned

Required Qualifications

Years of Experience in Related Field: At least 5 years of experience in instructional design and evaluation or delivering training to customers virtually and onsite.

Education: College degree preferred but not required; priority is given to experience over education.

Technical/Specialized Knowledge, Skills, and Abilities:

• Experience using tools such as Articulate, Camtasia Studio, Captivate, Microsoft PowerPoint to develop content.
• General understanding of adult learning theory.
• Experience delivering virtual training with WebEx or similar applications.

Other:

• Ability to conceptualize and present technical concepts clearly and concisely.
• Lead, prioritize, and balance multiple ongoing projects and adhere to project schedules.
• Ability to work collaboratively, establish excellent relationships with customers and extended training team especially Implementation, Partner Enablement, and Customer Success.
• Outstanding verbal and written communication skills including presenting in front of groups.
• Willingness to learn new things.
• Experience in eLearning and ILT course design, storyboarding, student and instructor guides, lab exercises, and job aides.
• A continuous development mentality to explore new technologies, capabilities, and methods for effective adult training.
• Creative and innovative with a desire to continually improve processes.
• Commitment to high-quality training materials that adhere to Curriculum Development standards, best practices, and processes.
• Intermediate proficiency with the Microsoft Office suite.
• Understand SaaS implementation methodology and training touchpoints.
• 25% travel.

Preferred Qualifications

• Experience in a professional services organization, support, or training.
• Accounting/financial background or understanding of these concepts.
• Experience in eLearning and ILT course design, storyboarding, student and instructor guides, lab exercises, and job aides.
• Experience with BlackLine or other common financial systems such as Hyperion, etc.
• Multilingual speakers are encouraged to apply.