Pharmaceutical Manufacturer Implementation Specialist
At GoodRx, we believe that all Americans should have access to convenient and affordable healthcare. As a nation, we spend about $3.5 trillion annually on our healthcare, but too many Americans don't get the care they need and prices just keep rising. We started with prescriptions, and we've helped over 100 million Americans save over $15 billion to date. Now, we're aiming to tackle all of healthcare. GoodRx is a profitable business funded by top-tier investors; we're based in Santa Monica with additional offices around the country. We're a low-key and tight-knit group that likes to find new ways to fix problems. If you share our belief that you can do well by doing good, let's talk.
About the Role
GoodRx is looking for an experience and highly motivated Implementation Consultant to join a fast-paced team environment focused on delivering integrated solutions to pharmaceutical manufacturer partners, and their business constituents, via GoodRx.com. The ideal candidate will be well organized, a problem solver and a strong communicator.
The Implementation Specialist responsibilities include complete project ownership for planning, implementation and support. In this role, you will liaise with cross-functional internal teams to improve the entire customer experience. This position may require occasional travel.
Responsibilities:
- Ownership of planning, implementation and support for new client onboarding
- Project management delivering on time implementations and customer delight
- Reporting setup and management
- Understanding customer needs working closely with sales prior to contracting
- Managing business to business integrations and ongoing support
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Forecast and track key account metrics and reports as needed
- Assist with challenging client requests or issue escalations as needed
Skills & Qualifications:
- 5+ years of proven work experience as an Implementation Consultant, Implementation Analyst, Integration Analyst, Project Manager or relevant role
- Deep understand and experience working with pharmaceutical manufacturers
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Proficient with CRM software and MS Office
- Proven ability to juggle multiple implementation projects at a time, while maintaining sharp attention to detail
- Strong written/verbal communication, relationship management skills, and attention to detail
- Bachelor’s degree in a related field
About GoodRx
GoodRx is the country's leading marketplace for affordable and convenient healthcare. The company offers the most comprehensive and accurate resource for prescription medications in the U.S., gathering pricing information from thousands of pharmacies coast to coast. More than 12 million consumers use GoodRx each month to find current prices and discounts for their medications. Since 2011, Americans with and without health insurance have saved more than $15 billion using GoodRx – more than $5 billion in 2019 alone. With GoodRx Care, Americans can get an online medical visit with a skilled physician for fast and easy treatment, prescriptions, and lab tests for routine medical issues. GoodRx is the #1 medical app on the iOS and Android app stores and tens of thousands of doctors recommend GoodRx to their patients. For more information, visit www.goodrx.com.