Responsibilities:

• Effectively leads a team of consultants to meet team and department goals, including billable utilization, project success, and adhere to internal processes
• Manage and lead a team of consultants to successfully implement the BlackLine suite of products
• Understand BlackLine solutions, and how they integrate with customer systems and processes
• Ability to attract and retain top talent within the team
• Coordinate and manage multiple concurrent implementation projects
• Function as client and partner contact for project management and escalations, and advise on best practices throughout the implementation phase
• Provide support and required assistance to team and other groups in the services department
• Ability to provide recommendations and best practices to customers to drive successful project completion
• Ensure customer satisfaction through follow-up, client responsiveness, and thorough communication
• Effectively manage and maintain client relationships
• Ability to work both in a team environment and individually
• Assist in updating implementation documentation deliverables as needed
• Assist in creating processes and procedures which improve and streamline the implementation processes
• Ability to lead a group of consultants and manage team's workload

Qualifications:

• Strong communication skills including ability to work with all levels of the organization
• Bachelor's degree in Business
• Knowledge of Microsoft Suite (Excel, Word, PowerPoint, Outlook) and Accounting software
• Proven ability to show initiative
• Strong organizational, problem solving, presentation, interpersonal, time management and consultative skills
• Software background preferred
• Previous project management experience
• Previous management or supervisory experience
• CPA preferred
• 2-3 years of consulting experience (either software, technology, or audit/accounting)
• Previous customer facing experience