Implementation Manager

| Santa Monica
We’re looking for an Implementation Manager to join our growing Client Success team. Are you highly communicative, hyper-organized, and project oriented? Do you enjoy building and designing websites? If so, we’d love to speak with you!
As an Implementation Manager, you’ll be on the front lines with our clients, who are the world’s elite real estate agents and their marketers. You’ll connect to understand their business, brand, and vision for their websites. As the initial point of contact, you’ll guide clients through their first 6-8 weeks with Luxury Presence as you take the role of project manager, intersecting with the client, sales, marketing, development, and design.
Throughout the implementation cycle you will deliver your vast product knowledge, expert training, and eye for design, ensuring clients’ journey from point of sale to live website is a fantastic experience.
You’re good at:
- Communicating with clients, particularly explaining technical complexities and setting expectations
-Problem solving (both with customers and technical issues)
- Using PM software to manage multiple projects on varied timelines Interpreting, guiding, and executing client’s vision
-Paying close attention to detail & staying organized
You have:
-2-3 years managing clients’ digital presence
-An interest in the real estate industry (a passion is a plus)
-Have created your own content, professionally or personally
-Familiarity with website design and/or development
You crush:
-Working quickly and intentionally with deadlines in mindHelping people solve their problems
-Managing the line between efficiency and quality
-Mondays

Who we are: Luxury Presence is a website and marketing software provider for luxury real estate agents and companies. The company launched in 2016 and its client list includes some of the world’s most successful realtors and companies who purchase template-based luxury websites, content marketing tools, SEO, lead generation, and online advertising. Luxury Presence currently has 850+ clients, including Jade Mills (#1 Coldwell Banker realtor worldwide) who is also an investor in the company. A preferred vendor of Compass, Luxury Presence was founded by Malte Kramer, a Stanford GSB graduate, and is backed by Silicon Valley’s Switch Ventures and top angel investors.

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Location

1808 Stanford St. , Santa Monica, CA 90404

What are Luxury Presence Perks + Benefits

Luxury Presence Benefits Overview

Luxury Presence offers generous PTO, work from home Fridays, a beautiful office in Santa Monica with a fully stocked kitchen and taps that flow water, kombucha, and cold-brew.

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Team workouts
Running club and free yoga classes across the street from the office.
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Acme Co. hosts company outings Quarterly.
Stocked Kitchen
Happy Hours
Pet Friendly
Acme Co.'s pet policy is dog friendly daily.
Professional Development Benefits
Lunch and learns
Each month a department will present to the company educating teammates
Promote from within
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