Restaurant365 is a young SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!

In 2019 Restaurant365 closed $88 million in Series C funding, bringing the total minority investment by Bessemer Venture Partners, ICONIQ Capital, and Tiger Global Management to $140 million, to support the company's vision of providing the best technology to the restaurant industry. As recently as June of 2021, Restaurant365 announced the acquisition of Compeat, a well-known provider of restaurant back office, workforce, and business intelligence software. Adding Compeat’s feature-rich products advances Restaurant365 further on the journey toward our goal of providing restaurant operators with a powerful tool that simplifies their lives and increases their profits. Serent Capital was added to our investor list as a result of this transaction.

Our diverse portfolio of clients includes well-known nationwide franchises as well as your favorite local spot. From fine dining to fast-casual…R365 does it all!

*Please note, this position can be based in Irvine, CA, Austin, TX, or remote

The Implementation Manager, Framework is responsible for the client relationship and handoff between sales and Customer Success. You will be expected to manage multiple projects at once, facilitating the creation of each client’s onboarding journey, as well as assisting with integrations and client questions. 

How you'll add value:

• Strategize, plan, coordinate and track new client implementation from the close of sale through CS onboarding transition.
• Develop an implementation framework to ensure impact and client retention for each customer
• Use Monday.com to track metrics, project details, and deadlines simultaneously to achieve maximize efficacy and results
• Facilitate POS Integrations
• Consults with the clients and team to define workflow needs and resource allocation
• Identify and address the resolution of customer related issues during the initial onboarding process by escalating to the appropriate department or management
• Bring solutions-based insights when collaborating with team leads
• Clearly communicate client needs and expectations and collaborate with Sales, Product and Customer Success to ensure client’s expectations
• Work on special projects as needed
• Identify potential project pitfalls and spearhead resolutions for escalations while working closely with other members of the framework team
• Other duties as assigned

What you'll need to be successful in this role:

• Bachelor’s degree with emphasis in business and / or finance and / or accounting preferred
• Restaurant industry experience strongly preferred
• API or Local POS System (Toast, Aloha, etc) experience strongly preferred
• Strong grasp of software and internet technologies (Monday.com, SalesForce, Gong, etc. preferred)
• Strong understanding of general business principles
• Excellent problem-solving skills
• Strong customer service skills
• Clear and effective oral and written communication
• Occasional travel required

R365 Team Member Benefits & Perks

• Competitive compensation package
• Comprehensive medical benefits
• R365 pays 100% of the premium for medical, dental, and vision insurance for employees 
• 401k + matching
• Team member stock options
• Flexible PTO + Company holidays
• Wellness initiatives
• Philanthropy events

Why join our amazing team?

• We're a community that prides itself in creating innovative solutions and producing quality work.
• Our product is the secret ingredient that makes a real difference to restaurants nationwide.
• The open-concept work environment that we've created is causal, collaborative, and cultivates communication. 

R365 was founded by an experienced team of software & finance veterans committed to developing an all-inclusive back-office solution. We help restaurants thrive! R365 is an Equal Opportunity Employer and we encourage all forward-thinkers who embrace change and possess a positive attitude to apply.