Responsibilities:

• Work with the internal Solutions Engineering team during the pre-sales and project scoping process
• Assist the Solutions Engineering team with creation and execution of the Statement of Work
• Manage multiple customers, partners and internal stakeholders to ensure the best outcome for both customers and BlackLine
• Work with customers, partners and Implementation team on driving projects to successful go live
• Responsible for managing the relationship with the customer and partner teams throughout the engagement and is the main point of contact between customer/partner and BlackLine teams
• Develop a delivery strategy for large-scale partner implementation projects
• Create customer project plans complete with budgetary information and resource needs
• Provide leadership to the project team by building and motivating resources to meet project goals, adhering to their responsibilities and project milestones
• Define project success criteria and communicate them to all stakeholders
• Provide status reporting across leadership regarding project milestones, deliverables, dependencies, risks and issues
• Track and report project financials against estimate; escalate and resolve financial issues as they arise
• Manage project scope, timeline and budget changes
• Ensure that projects and programs are proceeding according to scope, schedule, budget and quality standards
• Identify, manage and mitigate project risk
• Act as the escalation point when issues arise with the customer or partner on engagements
• Reinforce appropriate implementation practices, templates, policies, and tools to ensure successful project delivery
• Track deliverables using appropriate tools
• Identify ways to upsell or cross-sell to increase revenue and build brand awareness
• Complete other projects duties as assigned

Qualifications:

• Proven experience as an Engagement Manager
• Project management experience
• Background in sales and customer service is a plus
• Proficient in MS Office and CRM/project management software
• Strong organizational skills
• Customer-oriented approach
• Excellent verbal and written communication abilities
• Sharp business acumen
• Problem-solving aptitude

Required: 

• BS/BA in Business or similar field
• 10+ years of experience working with business stakeholders within a cross-functional matrix environment
• Proven ability to demonstrate a drive for results and accountability of business needs
• Proven ability to work in an ambiguous environment and collaborate across multiple areas in order to achieve a common business objective
• Demonstrate decisiveness in resolving business problems, making decisions and identifying priorities
• Approximate travel up to 25%

Preferred:

• 3-5+ years of project management experience, including tracking and planning projects and managing remote teams