Engagement Manager

| Remote
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Responsibilities:
  • Work with the internal Solutions Engineering team during the pre-sales and project scoping process
  • Assist the Solutions Engineering team with creation and execution of the Statement of Work
  • Manage multiple customers, partners and internal stakeholders to ensure the best outcome for both customers and BlackLine
  • Work with customers, partners and Implementation team on driving projects to successful go live
  • Responsible for managing the relationship with the customer and partner teams throughout the engagement and is the main point of contact between customer/partner and BlackLine teams
  • Develop a delivery strategy for large-scale partner implementation projects
  • Create customer project plans complete with budgetary information and resource needs
  • Provide leadership to the project team by building and motivating resources to meet project goals, adhering to their responsibilities and project milestones
  • Define project success criteria and communicate them to all stakeholders
  • Provide status reporting across leadership regarding project milestones, deliverables, dependencies, risks and issues
  • Track and report project financials against estimate; escalate and resolve financial issues as they arise
  • Manage project scope, timeline and budget changes
  • Ensure that projects and programs are proceeding according to scope, schedule, budget and quality standards
  • Identify, manage and mitigate project risk
  • Act as the escalation point when issues arise with the customer or partner on engagements
  • Reinforce appropriate implementation practices, templates, policies, and tools to ensure successful project delivery
  • Track deliverables using appropriate tools
  • Identify ways to upsell or cross-sell to increase revenue and build brand awareness
  • Complete other projects duties as assigned
Qualifications:
  • Proven experience as an Engagement Manager
  • Project management experience
  • Background in sales and customer service is a plus
  • Proficient in MS Office and CRM/project management software
  • Strong organizational skills
  • Customer-oriented approach
  • Excellent verbal and written communication abilities
  • Sharp business acumen
  • Problem-solving aptitude
Required: 
  • BS/BA in Business or similar field
  • 10+ years of experience working with business stakeholders within a cross-functional matrix environment
  • Proven ability to demonstrate a drive for results and accountability of business needs
  • Proven ability to work in an ambiguous environment and collaborate across multiple areas in order to achieve a common business objective
  • Demonstrate decisiveness in resolving business problems, making decisions and identifying priorities
  • Approximate travel up to 25%
Preferred:
  • 3-5+ years of project management experience, including tracking and planning projects and managing remote teams
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM
    • MarketoLead Gen

Location

BlackLine’s headquarters feature open work stations, informal lounge areas, a game room, a music room, quiet pods, training areas, and more.

What are BlackLine Perks + Benefits

BlackLine Benefits Overview

BlackLine believes in providing the best possible service to its clients, and that starts with offering amazing perks to its employees. These perks include 100% coverage for healthcare, vision, and dental, 401(k) matching, ESPP, food, drinks, games, and so much more!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
At BlackLine, we feel that paying 100% of our employees’ health benefits is 100% the right thing to do. Medical, dental, and vision are taken care of by the company.
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
BlackLine provides employees with a 401(k) matching plan.
Employee Stock Purchase Plan
BlackLine offers and Employee Stock Purchase Plan with the ability to buy stock at a discounted price.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
BlackLine hosts company outings several times per year.
Game Room
Our game room includes Ping Pong, Pool Table and Video Games.
Stocked Kitchen
Some Meals Provided
Parking
We offer employees free on-site garage parking.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Promote from within
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We’re better together and know that amazing individuals make amazing teams. We also know that we bond through socializing and shared experiences. That’s how teams gel and support each other.

So, we like to play games together: table tennis, poker, and video games. We encourage company sports leagues and fitness groups. We relax with happy hours and team get-togethers, and we never let a holiday season go by without a celebration.

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