BlackLine
BlackLine automates and controls financial close processes for midsize and large organizations.
Woodland Hills, CA
Remote

Engagement Manager at BlackLine

| Remote
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Job Summary

Engagement Managers build great client relationships during the pre-sales and delivery process, and guide customers to project success. They assess the customers' needs and develop plans to achieve them. Engagement managers are responsible for planning, managing and completing a successful BlackLine implementation. This position involves assessing situations, assigning tasks to team members and problem-solving when issues arise.

Roles and Responsibility (list in order of importance)

  • Manage customers, partners and internal stakeholders to ensure the best outcome for both customers and BlackLine
  • Work with the internal teams during the presales process to assessing and approve level of effort, products and solutions involved, and timing of projects
  • Manage the relationship with the customer and partner teams throughout the engagement and serve as main point of contact between customer/partner and BlackLine teams
  • Develop a delivery strategy for large scale partner implementation projects
  • Create customer project plans complete with budgetary information and resource needs
  • Provide leadership to the project team by building and motivating resources to meet project goals, adhering to their responsibilities and project milestones
  • Define project success criteria and communicate them to all stakeholders
  • Provide status updates cross-organization
  • Track and report project financials against estimate; resolve budget issues as they arise
  • Manage project scope, timeline and budget changes
  • Ensure that projects and programs are proceeding according to scope, schedule, budget and quality standards
  • Identify, manage and mitigate project risk
  • Act as the escalation point when issues arise with the customer or partner on engagements
  • Identify potential upsells to increase revenue and build brand awareness
  • Complete other projects duties as assigned

 

Required Qualifications

Years of Experience in Related Field: At least 3 years of experience in Engagement Mgmt., Project Mgmt., Consulting Services, or Professional Services environment

Education: Bachelor's degree or equivalent work experience

Technical/Specialized Knowledge, Skills, and Abilities:

  • Previous project management experience in a revenue driven environment (e.g. Time and materials billing)
  • Demonstrated successful completion of complex enterprise-level client implementation projects
  • Proven experience to balance multiple projects at any given time and stay on top of all details
  • Demonstrated experience communicating and presenting to a diverse set of people across groups and organizational levels
  • Experience in SaaS industry and/or Software, as well as issues related to installation, configuration, troubleshooting, and support.
  • Experience with large scale ERP systems including SAP and Oracle
  • 4 years of experience with BlackLine Products preferred
  • Advanced Knowledge/experience in Accounting, Audits, Financial Services, Software Technology, SaaS industry and/or related experience
  • Excellent communication skills, strong organizational skills and attention to detail
  • Effective problem-solving and conflict resolutions skills
  • Ability to deliver world-class service and high-impact results while navigating challenging situations
  • Ability to manage self and others under pressure and time-sensitive deadlines
  • Ability to facilitate and harness cross-team collaboration working with teams in-person and virtually

Preferred Qualifications

  • 2 years of experience in the audit/accounting industry
  • 2 years of experience with BlackLine Products
  • PMP certification
  • Proven results as an Engagement Manager or Project Manager
  • Proficient in MS Office and CRM/project management software
  • Customer-oriented approach
  • Sharp business acumen
  • Excellent verbal and written communication abilities

 

Working Conditions

Work is primarily sedentary in nature; no special demands required. Up to 30% travel may be required
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Where we are

BlackLine’s headquarters feature open work stations, informal lounge areas, a game room, a music room, quiet pods, training areas, and more.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • HadoopFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • Google CloudFrameworks
    • NiFiFrameworks
    • HiveFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • DriftCRM
    • LinkedIn SalesNavigatorCRM
    • SalesforceCRM
    • Salesforce CPQCRM
    • WrikeCRM
    • GainsightCRM
    • MarketoLead Gen
    • LushaLead Gen
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What are BlackLine Perks + Benefits

BlackLine Benefits Overview

BlackLine believes in providing the best possible service to its clients, and that starts with offering amazing perks to its employees. These perks include 100% coverage for healthcare, vision, and dental, 401(k) matching, ESPP, food, drinks, games, and so much more!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
At BlackLine, we feel that paying 100% of our employees’ health benefits is 100% the right thing to do. Medical, dental, and vision are taken care of by the company.
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
BlackLine has been offering company wide virtual fitness classes such as, Aerobics and Yoga!
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
BlackLine provides employees with a 401(k) matching plan.
Company Equity
Employee Stock Purchase Plan
BlackLine offers and Employee Stock Purchase Plan with the ability to buy stock at a discounted price.
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
BlackLine hosts company outings several times per year.
Game Room
Our game room includes Ping Pong, Pool Table and Video Games.
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees free on-site garage parking.
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We’re better together and know that amazing individuals make amazing teams. We also know that we bond through socializing and shared experiences. That’s how teams gel and support each other.

So, we like to play games together: table tennis, poker, and video games. We encourage company sports leagues and fitness groups. We relax with happy hours and team get-togethers, and we never let a holiday season go by without a celebration.

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