Project Manager

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. 

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.  

Project Manager, ServiceMax Professional Services

Location: Remote, USA

Role Summary

The Professional Services Project Manager will be responsible for managing all aspects of ServiceMax software implementation projects. Your focus is ensuring a successful and expedient go-live for our customer for them to gain the long-term benefits of our software. Projects are expected to be complex implementations, often involving integrations, middleware and potential partner or other 3rd party involvement.  In this role you will utilize your experience or expertise to solve problems, develop and execute objectives for self and others, and have the ability to effect short-term and some long-term business goals.   

The successful candidate will demonstrate leadership in understanding customer objectives, appropriately representing ServiceMax, effective and timely communication, setting expectations, accurate planning, gaining mutual agreement and managing to budget, scope and schedules.

Responsibilities:

• Project leader and owner for overall implementation success
• Works with executive leadership to define project strategy and ensure strategy can be translated into execution plans.
• Lead, manage and organize cross-functional teams to frame project execution from scoping and planning through successful project completion
• Demonstrate sound decision making through data driven project status reports and dashboards
• Primary customer contact for the duration of each project and owner of all project communication
• Plan and implement projects at various customer work sites in the US and abroad, including the activities owned by ServiceMax, customer, 3rd parties and any subcontractors 
• Proactively communicate both internally and externally, including project risks, issues, or any information that may affect success.
• Translate customer needs / requirements into detailed project plans while driving internal execution to meet project targets.  
• Understand the client’s information technology governance structure and incorporate in the project plan / budget. Provide feedback to Scoping team as required 
• Leverage appropriate stakeholder involvement throughout the life of the project to ensure success
• Identify opportunities to expand the project in ways that bring value to our customer and satisfy our profitability requirements  
• Participate in the development of proposals for projects  
• Manage budget and communicate status, including burn rate, to project executives on a weekly basis or as contractually required
• Track and manage the operational, financial, and deliverable aspects of projects based on timelines and work plans. 
• Understand the client’s information technology governance structure and incorporate in the project plan / budget. Provide feedback to Scoping team as required
• Identify, resolve, document, and / or escalate critical issues as needed in a timely manner to minimize project risk factors
• Ensure that delivered products and services achieve highest quality and performance levels  
• Negotiate change orders with the customers  
• Professionally represent ServiceMax during all customer communications. Document and evangelize customer product requests and requirements. Be a compelling and trusted “voice of customer” when evangelizing the features that will yield the biggest impact in current and future implementations
• Build effective teams by establishing clear project goals, well-defined roles, open communication, and an overall positive atmosphere
• Apply tools, templates, and best practice methodologies to support agile approaches to project execution and oversight
• Coordinates activities and resources across multiple projects.
• Provides guidance on project management processes, industry best practices and innovation within the project teams.
• Creates, manages, and updates execution and value roadmaps throughout project lifecycle to regularly measure the benefits gained by the project.

Qualifications:

• Bachelor’s degree from an accredited university or college (or a high school diploma/GED with at least 3 – 5 years of experience in a consultant or project management position 
• At least 2 additional years of experience in a project management role
• At least 1 years of experience leading enterprise software implementations with one or more Customer 
• Experience with ERPs and CRM software (such as Oracle, SalesForce.com, SAP, Siebel or other CRM software) configuration experience desired 
• Experience with enterprise integration platforms (such as Informatica, IBM Cast Iron, or MuleSoft) 
• Exposure to Salesforce.com CRM. Salesforce.com certification is a big plus
• Experience with field service operations or customer service management and call center support
• Adept at interactions with C Level executives 

Eligibility Requirements: 

• Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job. 
• Must be willing to travel 20% 
• Must be willing to work out of a home office 

Desired Characteristics:   

• Previous experience in the software industry, preferably Professional Services  
• PMP certification a big plus 
• Prince2/ITIL, Scrum Master Certification  
• Project Management of SFDC, Sales Cloud, or Service Cloud 

PTC carefully considers a wide range of compensation factors, which include a candidate’s background and experience, in determining salary for a position. Compensation will vary based on these factors, but PTC anticipates the salary range for this position to be between $90,000-$145,000. The actual pay may be lower or higher depending on a candidate’s skills, qualifications, experience, and location and may also include the opportunity to earn a discretionary bonus. Additionally, every PTC employee has the opportunity to become a PTC shareholder through our employee share purchase program which allows employees to purchase discounted PTC stock and, for eligible roles, an equity grant.

At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. 

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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