Project Manager

WHO WE ARE:

World leaders in activating growth with precision and empathy at scale.

As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual’s needs, beliefs, behaviors, and aspirations.

We foster an inclusive workplace that emphasizes personal well-being.

HOW WE DO IT:

Our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning.
Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it – ensuring we’re able to activate authentic customer connections for our clients.
KERN is part of RAPP, comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets. We are part of Omnicom's Precision Marketing Group.

YOUR ROLE:

We’re in search of a creative and adaptable Project Manager well-versed in CRM marketing. The Project Manager will lead campaign planning, resource and financial management , tactical execution and ultimately provide our client leadership with visibility into status of project work and ongoing campaigns. Our ideal candidate will enjoy partnering with Client Leadership, Creative, Design Studio, Proofreading/Quality Assurance, Technology and Analytics teams to deliver impactful customer-centric experiences. 

YOUR RESPONSIBILITIES:

Project Manager

Project Ownership & Delivery (Day in a life of a Project Manager)

• Oversee daily intake and processing of new project requests, coordinating with stakeholders and internal teams to ensure seamless project initiation.
• Lead comprehensive planning of project scope, including defining key milestones, establishing timelines, and allocating resources.
• Proactively monitor project progress, manage scope changes, and oversee the change-control process to maintain alignment with objectives.
• Develop and implement staffing plans, forecasting resource needs to maximize team efficiency.
• Facilitate and participate in regular status meetings, ensuring clear communication and alignment across all teams (onshore/offshore, strategy, analytics, technology, creative, quality assurance).
• Identify and mitigate project risks, minimizing agency exposure and safeguarding project delivery.
• Prepare contingency plans to address potential roadblocks and ensure timely, high-quality completion of all deliverables.

Relationship Management

• Lead internal agency team meetings, effectively managing multiple concurrent workstreams.
• Collaborate with client leadership teams to translate client requirements into actionable agency tasks.
• Act as a central communication liaison among Client Leadership, Creative, and Quality Assurance teams.
• Keep stakeholders consistently informed of project status, milestones, and any changes throughout the project lifecycle.
• Proactively address project stalls, working with stakeholders to keep timelines on track.
• Partner with senior leadership to deliver complex, multi-component programs and ensure client satisfaction.

REQUIRED SKILLS:

• Proficient in Adobe Workfront; experience with advanced project management software is required.
• Exceptional attention to detail and commitment to quality, regardless of project complexity.
• Outstanding interpersonal skills, demonstrating collaboration, flexibility, and diplomacy.
• Strong written and verbal communication; able to convey information clearly, concisely, and proactively.
• Confident problem-solver who asks questions and seeks clarity when needed.
• Results-driven, with a demonstrated ability to meet objectives and manage aggressive deadlines.
• Self-motivated, adept at prioritizing tasks and managing multiple priorities.
• In-depth understanding of end-to-end agency processes, with subject matter expertise in marketing.
• Proactively identifies and implements efficiencies to add value for clients and the agency.

EXPERIENCE:

• 4–6 years of project management experience in content marketing, email, web, and/or print, preferably in an agency or client-side marketing environment.
• Skilled in schedule tracking using Workfront and MS Excel.
• Proven ability to build rapport with cross-functional teams and client leadership, including Strategy, Creative, Design, and Quality Assurance.
• Demonstrated strengths in expectation-setting and uniting diverse perspectives.
• Comfortable engaging directly with senior level team members and other OMC agencies.
• Bachelor’s degree in Marketing, Business, Communications, or a related field required.

Our Hybrid Work Model:

KERN's current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like.

KERN provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Healthcare & Dependent Flexible Spending Accounts, vacation, sick, and personal days and positive activism days, paid parental leave and disability benefits. For more information regarding Omnicom benefits, please visit www.omnicombenefits.com. A reasonable estimate of the salary for this role, at the time of posting, is $70,000 - $85,000. This range is specific to Los Angeles and multiple factors are considered in making compensation decisions including, but not limited to: skill set, experience and training, certifications; etc. This is an exempt position. If your requirements fall outside of this range, you are still welcome to apply.

“As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.”

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.