Project Manager, Product Operations, Velocity Black (Remote)

Project Manager, Product Operations, Velocity Black (Remote)
Velocity Black, a Capital One company, harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. It's concierge, reimagined for the digital age.
By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world's finest resorts. Make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365.
What unites us are the values we share: the relentless pursuit and celebration of excellence, actualizing the full potential of our lives, and impacting the world in a positive way.
Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas - and are routinely recognized as one of the best companies to work for.
Obsessing over the customer experience and impact in all we do should be in your DNA, along with risk management and exceptional well managed judgment. Your role will be critical to the success of our product development lifecycle, bridging the gap between product strategy and execution. You will play a pivotal role in ensuring our product and tech teams operate efficiently, deliver high-quality products on time, and continuously improve our processes. The candidate will need to possess a strong intellect and have a proven track record of influencing with excellent verbal and written communication skills, and working with a senior management team.
General Responsibilities:

• Champion and implement best practices for product development, including agile methodologies, release management, product definition and development, monitoring, testing, bug/incident management, etc.
• Create systems and standards to scale how product managers set strategy, prioritize, and iterate on their products
• Support the product team in developing and maintaining documentation, tools, and templates that facilitate efficient product delivery
• Analyze product performance data and operational metrics to identify areas for improvement and inform future product strategy
• Facilitate key team-wide PI/agile ceremonies and manage JIRA portfolio data quality/reporting
• Partner cross-functionally with stakeholders (e.g. product, tech, legal, risk, compliance) to encourage continuous evolution in our product delivery processes in light of health & monitoring trends
• Promote a culture anchored in data, used to instrument products, validate outcomes, drive insights, and manage the business
• Ensure projects are being delivered on time and on budget within a challenging environment while simultaneously managing risk
• Effectively advocate for and represent the voice of customers (internal and external) to influence organizational objectives, roadmaps and the overall customer experience
• Build credibility and trust within the team, with our customers, and with our stakeholders
• Manage and support risk issues discovery and remediation resolutions
• Engage with project team members to enable clarity of goal; conduct on-going reviews to ensure outcome is on track to meet needs

The ideal candidate will have:

• Strong understanding of the product development lifecycle and product management principles
• Ability to grasp technical concepts quickly and effectively communicate with engineering teams
• Proven ability to establish and optimize operational processes and workflows
• Proficiency in project management tools (e.g., Jira)
• Ability to analyze data, identify trends, and draw actionable insights to improve product operations and delivery
• Exceptional organizational skills with a keen eye for detail and a commitment to accuracy
• Outstanding influencing skills to effectively drive business outcomes
• Track record of excellent project management, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment
• Proven ability to build strong, trusted relationships and operate in an influential manner across teams to assist in driving the business agenda
• High "EQ" and be a collaborative team player
• Strong business judgment, influencing skills, leadership and integrity are essential for this position
• Highly motivated, self-starter attitude that can work autonomously and can independently take initiative
• Excellent written and verbal communication skills
• Ability to navigate ambiguous situations and bring clarity to problem solving

Basic Qualifications:

• Bachelor's Degree
• At least 7 years of Project Management experience

Preferred Qualifications:

• 8+ years of Project Management experience
• 5+ years of People Management experience
• PMP, Lean, Agile or Six Sigma certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Remote (Regardless of Location): $132,800 - $151,600 for Manager, Project Management
Richmond, VA: $132,800 - $151,600 for Manager, Project Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).