Project Manager, Order Management

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. 

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

Hims & Hers is seeking a Project Manager to join the Order Management team and will report to the Director of Order Management. This is a highly cross functional role and critical to evolving and scaling workflows to meet both team, organization and business growth goals. Your work will enable higher levels of operational efficiency, improve customer experience and uphold clinical standards.

• Collaborate with Order Management leadership to identify, align and prioritize key initiatives balancing across company, organization and team needs.

• Lead end-to-end project initiatives concept to completion, ensuring timely delivery and high quality project deliverables, hitting milestones, clear documentation and proactive communication.

• Engage with cross functional groups, including but not limited to CareOps (CX and Telemed), Pharmacy, Operations and System Product teams, and balance stakeholders, customer, clinical and business needs.

• Develop metrics and evaluation methods to measure and report on effectiveness of delivered projects.

• Utilize data and workflow analyses to identify patterns, trends and opportunities for improvement and make recommendations to Order Management leadership.

• 4 + years of experience in project management or operations, preferable in order management

• BS/BA degree is required

• Strong written and verbal communication skills; experience presenting to cross-functional, technical and non-technical stakeholders in easily understood formats

• Highly collaborative with cross functional teams, ability to build strong relationships

• Self starter attitude and ability to work independently. Comfortable in a fast-paced environment, managing competing and shifting priorities.

• Experienced in leading process and system improvements

• Success in analytical and operations role within a rapidly growing company: balancing data-driven quantitative and qualitative inputs for rapid decision-making and execution

• Competitive salary & equity compensation for full-time roles

• Unlimited PTO, company holidays, and quarterly mental health days

• Comprehensive health benefits including medical, dental & vision, and parental leave

• Employee Stock Purchase Program (ESPP)

• 401k benefits with employer matching contribution

• Offsite team retreats

We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match.

Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected] and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.

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