​​Project Manager – Operations & Process Management

Key Responsibilities

Communication & Reporting: 
• Be proactive, clear, and professional in all communications. Ensure communication is focused, concise, and action-oriented. 
• Deliver timely & clear updates on changes, risks, blockers, and milestones—tailored to the right audience.
• Prepare and present weekly project status reports that provide a 360° view from executives to frontline staff alike.


Multitasking & Task Ownership
• Manage multiple projects and workstreams simultaneously without losing track of details.
• Maintain a personal system (notes, trackers, etc.) to manage daily tasks, action items and deadlines.
• Independently execute tasks while escalating risks or ambiguities appropriately.
• Balance high-level oversight with hands-on follow-through.


Documentation Excellence
• Create and maintain clean, simplified, and visually clear project documentation, including: Confluence pages, SOPs, flow diagrams, project plans, technical documentation, tables, and trackers.
• Apply judgment on what needs documentation and at what level of detail.
• Ensure documents are both functional and aesthetically appealing.


Curiosity & Grasping Ability
• Quickly learn and adapt to new domains (e.g., supply chain, automation, advertising, data operations).
• Ask the right questions at the right time to clarify scope, risks, and dependencies.
• Build enough subject-matter knowledge to confidently lead discussions and drive decision-making for the projects you own. 


People & Leadership Skills
• Balance assertiveness with empathy—know when to push and when to step back.
• Deliver feedback constructively, ensuring alignment without friction.
• Create an environment of trust and collaboration where cross-functional teams thrive.
• Facilitate team alignment, shared ownership, and positive momentum.


Proactivity & Responsibility
• Take full ownership of project delivery end-to-end.
• Anticipate risks, address gaps, and connect dots before they become blockers.
• Drive preventative actions rather than reactive fixes.
• Ensure projects run smoothly, on time, and to define success metrics.

Qualifications & Experience

• Education & Experience: Bachelor’s degree with 3-6+ years of experience in project management or program management (operations/process/tech environments preferred)
• Core Competencies: Exceptional written and verbal communication skills; ability to tailor message by audience. Strong analytical thinking, structured problem-solving, and documentation discipline. A proactive, responsible mindset with genuine curiosity to learn and grow into new domains. Demonstrated ability to multitask and drive accountability across multiple initiatives.
• Results & Collaboration: Proven track record of leading cross-functional projects successfully from initiation to close. 

Tools & Skills

• Project & Workflow Tools: JIRA, Monday.com, Asana, Confluence
• Collaboration Tools: Slack, Google Docs, Google Sheets, Google Slides
• Data Handling: Basic data analysis, data refinement, reporting
• Documentation: SOPs, project charters, dashboards, flow diagrams
• Strong organizational, prioritization, and stakeholder management skills

Why Join us?

• Culture & Values: Expect an upbeat culture that celebrates wins and supports happiness. Opportunity to work across diverse and impactful projects that shape how we operate. A collaborative team environment that values clarity, ownership, and continuous improvement. High visibility role with regular engagement with leadership.
• Growth Plan: Room to grow into a Senior Project Manager/Program Manager role as we scale. Reli.’s cornerstone core value is Supporting Happiness. Included within that core value is cultivating the professional growth of Reli. team members. Each Reli. team members are provided with a Growth Plan that lays out opportunities for promotions and compensation raises in recognition of strong performance and contributions.
• Hybrid Remote: Reli. is headquartered in Cerritos, CA. We are Hybrid Remote. Our work-from-home days are on Mondays, Wednesdays, and Fridays. Our in-office days are on Tuesdays and Thursdays to facilitate collaboration and team bonding.

Fantastic employee benefits:

• Paid Time Off (Vacation, etc.) - 15 Days PTO to Start + 1 additional day per year working at Reli.
• 10 Paid Holidays in addition to PTO
• Hybrid Work Schedule
• Regular Team Happy Hours/Events
• Employer Matching for 401(k)
• Health Care (Medical, Vision, Dental) - Blue Shield PPO or HMO Medical Insurance
• Monthly wellness stipend of up to $260 for mental, emotional, and physical wellbeing
• Life Insurance