Lead end-to-end ERP implementation and consulting projects: plan scope/budget/timeline, manage stakeholders and vendors, oversee data migration, testing, cutover, go-live/hypercare, provide post-implementation support, run workshops, and ensure governance and change management.
About SMRTR
At SMRTR, we’ve been helping businesses manage their content and information needs since 2002. From simplifying audits to automating workflows, our solutions are designed to make life easier for organizations that need to meet regulatory demands while staying efficient. Whether it’s enriching documents for compliance or cutting down on tedious manual tasks, we’re here to help businesses run smoother and smarter. We’re especially proud of our work in industries like food and beverage, where regulations like the Food Safety Modernization Act (FSMA) require real-time visibility and traceability throughout the supply chain. SMRTR bridges the gap between manufacturing and distribution, making it easier for companies to minimize risks, stay compliant, and keep everything running seamlessly. Our goal is simple: to help businesses grow, save money, and operate sustainably in today’s ever-evolving world.
Job Title: Project Manager – ERP Implementations and Consulting Services
Location: United States or Canada (Virtual / Occasional travel to client sites)
About the Role:
We are seeking an experienced Project Manager to lead end-to-end ERP software implementation and consulting projects for mid-sized and enterprise clients. You will be responsible for delivering complex ERP solutions on time, within budget, and to the highest quality standards while providing exceptional client experiences.
Key Responsibilities
- Project Planning & Strategy: Develop comprehensive project plans and work breakdown structure outlining scope, budget, resource allocation, and timelines. Risks and risk mitigation
- Stakeholder Management: Bridge the gap between executive sponsors, steering committee, client project manager, department heads, IT teams, and external software vendors.
- Risk & Issue Mitigation: Identify potential roadblocks such as data migration issues or software limitations and establish mitigation strategies.
- Testing & Cutover Execution: Manage system testing, data migration cycles, and the final go-live/cutover strategy.
- Post-Implementation Support: Establish "hypercare" for a successful go-live then a transition plan to the regular support desk.
- Work collaboratively in developing statements of work for projects.
- Conflict management and resolution with team members.
- Work closely with clients to gather and document business requirements, processes, and objectives.
- Coordinate cross-functional teams including functional consultants, technical developers, data migration specialists, and quality assurance resources.
- Facilitate workshops, status meetings, and executive steering committee updates.
- Ensure adherence to project governance, change management, and best practices.
- Manage client expectations and maintain strong relationships throughout the engagement.
- Oversee data migration, system integration, testing, training, and go-live support activities.
- Identify and mitigate project risks while proactively resolving issues.
- Provide post-implementation support and transition to support teams as needed.
- Contribute to continuous improvement of our ERP implementation methodology and templates.
Required Qualifications
- Bachelor’s degree in Business, Information Systems, Computer Science, or a related field (MBA or equivalent experience preferred).
- Minimum 5 years of professional experience in Project Management, with at least 3 years focused on ERP software implementations or similar enterprise systems.
- Proven track record successfully delivering full-cycle ERP implementations (phases from discovery through go-live and hypercare).
- Experience with at least one major ERP platform (e.g., SAP, Oracle, Microsoft Dynamics 365, Syspro, Infor, Epicor, Sage, or similar).
- Strong understanding of project management methodologies (PMBOK, Agile/Scrum, Waterfall, or hybrid approaches).
- Excellent communication, leadership, and stakeholder management skills.
- Ability to travel to client sites as required (typically 10 -20%).
Preferred Qualifications
- Experience implementing SYSPRO ERP (strongly preferred).
- PMP, PRINCE2, or other relevant project management certifications.
- Prior consulting services background (Big 4, mid-market, or boutique ERP consulting firm).
- Experience in one or more industry verticals such as manufacturing, distribution, or wholesale.
- Knowledge of SQL, data migration tools, integration platforms (e.g., Boomi, MuleSoft), AI platforms, and reporting tools.
What We Offer
- Competitive base salary and performance-based bonus.
- Comprehensive benefits package (health, dental, vision, 401(k)/RRSP, etc.).
- Flexible remote work policy across the US and Canada.
- Professional development opportunities certification support.
- Collaborative and growth-oriented work environment.
We are an equal opportunity employer and welcome applications from qualified candidates across the United States and Canada.
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