Project Manager - Ecommerce, SaaS

Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins.

Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.

Overview

As a Project Manager for our Brands platform, you are a key facilitator and organizer responsible for contributing to product release cycles and ensuring that projects run smoothly, technical issues are managed, deadlines are met, and cross-functional collaboration is effective. You sit at the intersection of technical, operational, and strategic functions, supporting the team's efficiency and alignment with organizational goals.

Responsibilities

• Collaborate with engineering, product, and QA teams to streamline business processes, improve internal team efficiency, and enhance partnerships with clients. Provide input and assist in ensuring smooth communication across teams.
• Assist in analyzing and troubleshooting technical issues for both internal teams and clients. Collaborate with team members to ensure effective communication and resolution of technical challenges.
• Help organize and monitor the activities of engineering teams, ensuring alignment with project goals. Analyze team outputs to support project success and track progress.
• Support team-wide reporting efforts by tracking and reporting on development progress. Maintain communication with relevant stakeholders to ensure project alignment.
• Assist in the development and execution of project roadmaps by contributing insights that align with the team’s strategic vision. Ensure your work supports the team’s future goals and initiatives.
• Maintain accurate and detailed documentation of product changes and updates. Collaborate with team members to ensure consistency and clarity in documentation.
• Contribute to managing product release cycles, coordinating with cross-functional teams to ensure releases are executed on time and accurately. Support senior team members in this effort.
• Assist in product testing and validation to ensure high standards are met. Support efforts to deliver seamless user experiences and functional integrity.

Qualifications 

Minimum Qualifications  

• 2+ years of client-facing technical project management experience at a software company, preferably in the CRM or eCommerce space.
• Proven experience in supporting team-based projects, with a focus on ensuring alignment with project goals and contributing to technical teams.
• Strong ability to work with vendors and internal teams, ensuring effective communication with stakeholders for successful project delivery.
• Excellent organizational skills, with the ability to manage multiple tasks in fast-paced environments while keeping broader team objectives in focus.

Preferred Qualifications 

• Bachelor’s degree in a related field
• Familiarity with Agile or Scrum methodologies.
• Strong problem-solving skills with a hands-on approach to addressing challenges.
• Experience working with remote and distributed teams.
• Knowledge of eCommerce platforms, SaaS, and cloud-based solutions.

Travel Required

Up to 10%

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What it’s like to work at Rithum 

When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.

As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.

At Rithum you will:

• Partner with the leading brands and retailers.
• Connect with passionate professionals who will help support your goals.
• Participate in an inclusive, welcoming work atmosphere.
• Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
• Receive industry-competitive compensation and total rewards benefits.

Benefits 

• Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1
• A 6% 401(k) match
• Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days
• 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave
• Accident, critical illness, and hospital indemnity insurance
• Pet insurance
• Legal assistance and identity theft insurance plans
• Life insurance 2x salary
• Access to the Calm app and the Employee Assistance Program
• $65/month Remote work stipend for internet
• Culture and team-building activities
• Tuition assistance
• Career development opportunities
• Charitable contribution match up to $250 per year

Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.

We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.