Analytics Specialist- (Medical Records Retrieval) - Remote

Requisition Number: 2348721
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
This team sits in Medical Records Retrieval Operations as a support function working with Project Managers and other Internal & External Stakeholders. Internal include Project Managers, other Operation's teams and external being health plans / our clients.
The Project Analytics Specialist serves in a key role as an operational and business analytics expert for the Medical Records Retrieval and Medical Chart Coding businesses. The role functions as a link between internal and external customers or clients, client services, and our operations teams. The role collaborates closely with key stakeholders to support the successful delivery of retrieval and chart coding projects by providing expert guidance, insights, and analysis on forecasts, forecast variances, forecast adjustments, chase grouping analysis, and project key performance indicators (KPI).
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Primary Responsibilities:

• Actively builds and maintains strong partnership and collaboration across the organization
• Collaborating with key stakeholders to drive successful delivery of project KPIs and client expectations
• Serve as a consultant, providing recommendations to drive operational efficiency and effectiveness to improve project outcomes
• Serve as a trusted advisor and subject matter expert for production and operational forecasts and revisions
• Understands the business model of each operation, clients, and projects to deliver customized solutions and support
• Collaborate with account managers, project managers, and other key stakeholders assess project health and identify opportunities to improve project outcomes
• Participate in client meetings to support account managers and project managers with expert insight and analysis on forecasts/projections, variances, and project health/KPIs
• Collaborate with cross-functional teams to help develop, deploy, and maintain business intelligence tools and automated reporting
• Provide ad hoc reports, analysis, and project related requests
• Conduct and deliver thorough audits, validation, and analysis of project data mapping, pre and post chase grouping, and case reviews
• Timely, accurate, and thorough resolution of tasks assigned from ticketing systems
• Research issues and cases to determine root cause and provide impact analysis for ongoing issues and changes and requests for new functionality
• Provide project plan trend analysis and control including analysis, research, development, and maintenance of the project data
• Vendor file updates and ongoing support
• Provide training for client on large-scale changes orders to client, and other stakeholders as needed
• Maintain awareness of emerging technologies and project management techniques
• Requires an individual to maintain the ability to work in an environment with PHI / PII data
• May be assigned other duties
• Must maintain compliance with all company policies and procedures

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• 2+ years of experience in operational/business/data analytics roles, in the healthcare or technology industry
• 2+ years of experience with NPI (National Provider Index) research as it relates to grouping providers for record retrieval
• Experience with Medical Records Retrieval
• Advanced level of experience in MS Excel, including complex formulas, lookups, and pivot tables
• Proven knowledge of relational databases, data loads, and data extracts
• Proven ability to collaborate with stakeholders to gather and translate requirements into technical solutions and bring excellent interpersonal and client service skills

Preferred Qualifications:

• Intermediate level experience with MS Access or other databases, MS Word, and PowerPoint
• Experience with Snowflake
• Experience with Salesforce
• Understanding of the fundamentals of healthcare and specifically risk adjustment chart retrieval
• Understanding of provider TIN and NPI data within chart retrieval

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 to $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.