Project Advisor

We're excited to announce the expansion of the Homeowner Success’ Project Advisor team. We're looking for a passionate individual who is dedicated to delivering exceptional customer service and contributing to team success. As a Project Advisor you will play a vital role in partnering with homeowners to get jobs done well. If you thrive in a dynamic environment, possess excellent communication skills, and are committed to continuous improvement, we encourage you to apply.

*** This role can work remotely out of the following states: Alabama, Arizona, Arkansas, Colorado, Connecticut, Florida, Georgia, Indiana, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin, Wyoming 

Responsibilities: 

Customer Support

• Handle outbound and inbound calls from customers professionally and courteously.
• Field calls to and from homeowners to offer assistance with their home projects and provide relevant information and support.
• Engage homeowners in discussions about available services and solutions tailored to their needs.
• Stay updated on product knowledge, policies, and procedures to provide accurate information to customers.

Team Collaboration

• Collaborate with team members and leadership to share knowledge and best practices.
• Actively participate in team Learning and Development activities to foster both team collaboration but also personal growth.
• Support team goals and initiatives to improve overall performance and customer satisfaction.

Performance Monitoring

• Adhere to performance metrics such as conversion rate, customer satisfaction ratings, and accuracy.
• Seek feedback from leadership and utilize it to improve individual performance and customer interactions.
• Maintain accurate records of customer interactions and transactions using designated systems.

Qualifications

• 1+ years of experience in a call center or customer service environment, preferred
• Excellent verbal and written communication skills
• Strong problem-solving skills with the ability to think quickly and effectively resolve issues
• Ability to multitask and prioritize tasks in a fast-paced environment
• Detail-oriented with a focus on delivering high-quality customer service
• Adaptability and willingness to learn new skills and processes
• Familiarity with call center systems and software, preferred
• Proficiency in using G Suite tools such as Gmail, Google Drive, Docs, Sheets, and Calendar
• Commitment to upholding company values and delivering exceptional customer experiences

Compensation: 

• $20.67 - $24.04/hour 
• 5% annual bonus

If you meet the qualifications and are eager to join a dynamic team committed to excellence, we invite you to submit your application for consideration.

Angi Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.