Program Manager- Public Sector

Why join us? 

Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

GENERAL PURPOSE
This position is responsible for delivering a high level of service, consistent and centralized point of contact for specific/high value Public Sector customer accounts. This role extends beyond the completion of individual projects and looks at maintaining the long-term support structure for each assigned account.

ESSENTIAL FUNCTIONS

• Provides a single point of contact for clients and their professional teams for global and national project delivery and is readily available to the client when the assigned sales professional is unavailable, having awareness and plans to capture all open opportunities with each customer.

• Assists with managing the project budgets and works through the design and furniture selection process to create an appropriate project solution

• Attends project meetings/calls and site meetings as appropriate, creates consistent communication plans for each project/client

• Collaborates with dealers to maintain their program awareness and insure compliance to guidelines, standards, discounts and terms of sale.

• Conducts a ‘lessons learned’ process with all stakeholders after each executed key project and keeps files on all projects, enabling the transition of the relevant typicals for future projects and recommending appropriate process improvements in order to repeat successes, and avoid failures.

• Creates a seamless experience between the customer, MillerKnoll and the dealer, is the primary liaison between the customer and MillerKnoll.

• Maintains the client standards, driving floor plate sales for MillerKnoll and minimizing leakage to competitive product.

• Manages new product introductions within assigned accounts, dealers and client representatives.

• Manages Salesforce (CRM) information appropriately in order to manage all reporting requirements of the Public Sector leadership team in a timely and accurate manner.

• Oversees and coordinates the data and use of the MillerKnoll Project Management Tool for assigned account activities.

• Provides appropriate checks/balances for project pricing quotes, honoring all relevant contracts.

• Works on growing MillerKnoll's ‘share of wallet’ through developing/delivering a differentiated account strategy that is forward-looking and focuses on customer improvement.

• Performs additional responsibilities as requested to achieve business objectives.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions.

Education/Experience

• Bachelor's Degree in field of relevant academic discipline and applicable professional certification required; equivalent level of work experience considered.

• Minimum 3 years’ experience in project management/planning or facility management/design with construction trades and/or architectural/design firms.

At MillerKnoll, when we come together—as a family of brands or as an individual work team—the whole is always greater than the sum of the parts.

As our values state, “We are better together” when we welcome everyone to the

table, keep our commitments to one another, and work and win as one. This idea
expresses our spirit of accountability, friendly competition, and inclusivity. A culture of inclusion is critical to our success—both because it makes us better and because it's the right thing to do.
 

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

Compensation range for this role is $90,000.00 - $110,000.00. Relevant salary considerations will include candidate qualifications and experience, other business/organizational needs and market factors . You may also be eligible to receive a geographic premium, annual discretionary incentive and equity awards which are subject to the rules governing these programs. The company offers a full spectrum of benefits including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Vacation and Parental Leave), Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our associates.

This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at  [email protected].