Program Manager, Loyalty

ABOUT US

At Xsolla, we believe that great games begin as ideas, driven by the curiosity, dedication, and grit of creators around the world. Our mission is to empower these visionaries by providing the support and resources they need to bring their games to life. We are committed to leveling the playing field, ensuring that every creator has the opportunity to share their passion with the world. 

Headquartered in Los Angeles, with offices in Berlin, Seoul, and beyond, we partner with industry leaders like Valve, Twitch, and Ubisoft to clear the paths for innovation in gaming. Our global reach spans over 200 geographies, offering more than 700 payment methods in 130+ currencies.

Longevity Opportunity Vision Enjoy the game!

ABOUT YOU

We’re incredibly excited to announce a groundbreaking new revenue initiative at Xsolla: a loyalty program tailored specifically for the gaming community! This program is poised to become a vital part of our business, and we need a passionate and talented Loyalty Program Manager to lead the way!

We’re looking for a seasoned professional with a proven track record in crafting and managing successful loyalty programs and collaborating with service providers. If you have experience in the gaming industry, that’s a huge plus as we aim to be the ultimate choice for millions of gamers and customers around the globe!

At Xsolla, we’re a global leader in e-commerce, dedicated to empowering the gaming industry with our powerful suite of tools and services. As pioneers in game commerce, we tackle the challenges of global distribution, marketing, and monetization, helping our partners expand their audiences, boost engagement, and drive revenue.

Fueled by our passion for the intersection of technology and artistry in gaming, our products reach over 200 countries and territories, supporting more than 20 languages and 130 currencies. Since our launch in 2005, we’ve been driven by the belief that everyone deserves an equal opportunity to play.

Join us on this thrilling journey and help shape a loyalty program that will transform the gaming experience for millions! This is your chance to make a lasting impact in the gaming world—let’s make it happen together!

Responsibilities

• Develop a strategic vision for the loyalty program that aligns with the company's business objectives and enhances the overall customer experience
• Create, implement, and maintain a multi-faceted loyalty program that includes rewards, promotions, and exclusive perks to drive customer retention and brand loyalty
• Establish and maintain strategic partnerships with loyalty program market leaders to unlock new regions for distribution
• Manage budgets and financial expectations of the loyalty program
• Update product vision and strategy quarterly and maintain a product development roadmap on portfolio and program levels
• Grow existing team and hire new experts a strong team to drive growth and align with the business strategy
• Collaborate with marketing, product, account, integration, and business development teams to drive the evolution of Xsolla's loyalty program
• Work closely with data analytics teams to gather insights and refine the program based on customer behavior and preferences
• Continuously improve cross-domain interactions between domains and products
• Develop and execute targeted communication strategies to engage and educate customers about the loyalty program
• Implement personalized communication tactics, including email campaigns, social media initiatives, and in-game messaging, to drive participation and loyalty
• Regularly analyze key performance indicators (KPIs) to measure the success of the loyalty program
• Utilize data-driven insights to identify areas for improvement and implement optimization strategies to enhance program effectiveness
• Identify and establish strategic partnerships to enhance the value proposition of the loyalty program
• Negotiate and manage relationships with external partners to expand the program's offerings and benefits
• Align with the Executive team leads to meet market and stakeholder expectations

Qualifications

• Bachelor's degree in marketing, business, or a related field; Master's degree preferred
• 10+ years of experience in loyalty programs
• 5+ years of experience in partnership management
• 5+ years experience as a people manager of a significant team size (~30+)
• Excellent interpersonal and negotiation skills
• Team player, fast learner, and highly flexible

Equal Employment Opportunity Statement:

Xsolla is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law. We consider qualified applicants with criminal histories in accordance with the Fair Chance Act.

Criminal History Consideration:

For this role, we will conduct a background check that may include the following:

Criminal history check

Employment verification

Education verification

Credit history check

Professional license verification

Relevance to Job Responsibilities:

The background check is relevant to this position because of the following role responsibilities:

Accessing confidential company data

Ensuring compliance with regulatory requirements

Rights Under the Fair Chance Act:

Applicants are encouraged to inquire about their rights under the Fair Chance Act. If you have questions regarding our hiring practices, please contact [email protected].

Benefits:

We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes 100% company-paid medical, dental, and vision plans, unlimited Flexible Time Off, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.

By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities. We process your data in accordance with this Xsolla Privacy Notice for Job Applicants. Please direct any inquiries regarding your data privacy to [email protected].