Program Manager - EPMO

The Program Manager - EPMO partners closely with senior leaders across Product, Engineering, Sales, Finance, Legal, Compliance, Security, and Customer Success to ensure delivery of strategic programs that align to enterprise priorities, enhance performance, and strengthen governance maturity. Manages mid- to large-scale programs with defined business outcomes, coordinating cross-functional teams to ensure on-time, on-scope, and on-value delivery.

Essential Duties & Responsibilities

• Lead end-to-end delivery of enterprise programs and product portfolios—from intake and scoping through execution, adoption, and measurable value realization.
• Establish and maintain enterprise governance cadences (e.g., QBRs, VVMs, BODMs) and ensure consistent operating rhythms across business units.
• Drive cross-functional collaboration and alignment with Finance, Legal, Compliance, Security, Sales, Customer Success, Product, and Engineering teams.
• Represent assigned product lines or portfolios, managing the integrated roadmap, timelines, dependencies, and release readiness.
• Serve as part of the product leadership team, fostering collaboration between product management, development, and operations.
• Apply Agile program and project management best practices; monitor agile metrics to ensure product value delivery.
• Coordinate user-feedback sessions and integrate customer and market insights (VOC/NPS) into planning and delivery cycles.
• Develop and maintain executive dashboards and scorecards that link program performance to key business outcomes (e.g., revenue growth, risk reduction, cost efficiency, customer satisfaction).
• Track, analyze, and report progress using work-item and project-tracking software, ensuring transparency for all stakeholders.
• Identify, escalate, and resolve risks, impediments, and ownership gaps to maintain delivery momentum.
• Prepare and present business cases, ROI analyses, and strategic recommendations to guide prioritization and resource allocation.
• Manage vendor contracts and relationships supporting program and product portfolio execution.
• Ensure adherence to enterprise compliance, security, & regulatory standards (e.g., SOC 2, HIPAA).
• Apply AI, automation, and analytics to enhance governance, reporting, and delivery efficiency.
• Evaluate and optimize PMO and product delivery processes, driving continuous improvement and adoption of best practices.
• Mentor and coach Project and Program Managers; may directly manage a team of project management professionals.
• Maintain regular communication with executive stakeholders, clearly conveying objectives, progress, risks, and outcomes.
• Champion a culture of transparency, accountability, innovation, and customer-centric execution across the enterprise.
• Develop detailed project and program plans, milestones, and deliverables.
• Facilitate governance meetings and stakeholder communications.
• Ensure risks, dependencies, and issues are proactively managed and escalated.
• Deliver programs that drive measurable improvements in performance, customer experience, or efficiency.
• Apply PMO tools, templates, and methodologies consistently

Education and Experience

• Bachelor’s degree in Business, Engineering, IT, or related field.
• Four (4)+ years progressive experience in program or project management within a matrixed, cross-functional, or enterprise environment.
• Proven track record managing medium to large-scale initiatives or product portfolios with measurable business outcomes.
• Hands-on experience with Agile methodologies, program governance, and stakeholder engagement across multiple departments.
• Exposure to enterprise transformation, cloud, SaaS, or digital programs preferred.
• Advanced experience with iterative development and scaled Agile methodologies (e.g., SAFe, LeSS, Scrum@Scale, Disciplined Agile).
• Experience in healthcare, compliance-driven, or regulated industries a plus.
• Experience implementing and utilizing AI-driven tools (e.g., predictive analytics, generative AI, intelligent automation) to enhance project planning, risk mitigation, and decision-making within enterprise PMO environments
• PMP or CSM certification preferred.

Knowledge, Skills, and Abilities

• Demonstrates the ability to translate complex business goals into actionable program strategies and measurable outcomes.
• Builds alignment across diverse stakeholder groups, ensuring effective communication, prioritization, and decision-making.
• Proactively identifies risks, manages dependencies, and leads organizational change and adoption with minimal disruption.
• Excellent written and verbal communication skills, including experience presenting to executive leadership and cross-functional teams.
• Strong understanding of business cases, ROI modeling, and budget management to support data-driven decisions.
• Promotes a culture of learning, process optimization, and innovation leveraging automation, analytics, and AI.
• Working knowledge of cloud, SaaS, and digital transformation concepts, with familiarity in healthcare IT preferred.
• Deep knowledge of professional project management practices, including estimating, planning, risk management, and servant leadership.
• Strong organizational skills with proven ability to manage multiple concurrent initiatives in a matrixed environment.
• Skilled in work item and portfolio management tools (e.g., Jira, Rally, Azure DevOps, Agility).
• collaboration, problem-solving, and team development capabilities; experienced in leading teams through all stages of group growth.
• Proficient with Microsoft Office Suite and standard business productivity tools.
• Demonstrated ability to lead, mentor, and grow teams, applying a growth-mindset leadership approach.

Work Environment/Physical Demands

• While at work, this position is primarily a sedentary job and requires that the associate can work in an environment where they will consistently be seated for the majority of the workday
• This role requires that one can sit and regularly type on a keyboard the majority of the workday
• This position requires the ability to observe a computer screen for long periods of time to observe their own and others’ work, as well as in-coming and out-going communications via the computer and/or mobile devices
• The role necessitates the ability to listen and speak clearly to customers and other associates

Here’s what we can offer you in exchange for your amazing work: 

• Competitive pay
• Medical, dental and vision benefits
• Matching 401(k) 
• Generous paid time-off programs
• Education reimbursement
• Growth potential for your career
• Corporate discounts

At Greenway, we strive to imagine, empower, engage, and inspire. Join us!

To learn more about Greenway, take a video tour of our office, and meet our employees, visit us at www.GreenwayHealth.com/careers.

Disclaimer: This Job Summary indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties as requested. Greenway Health, LLC is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, age, gender, national origin, sexual orientation, disability, or veteran status. 

While this position is primarily remote, please note that if you reside within a 26-mile radius of our corporate office, you will be required to work in a hybrid capacity. This means you will be expected to work on-site at the corporate office for part of the week and remotely for the remainder. This hybrid arrangement is designed to foster team collaboration and engagement. Our corporate office is located at 4301 Boy Scout Blvd, Tampa, FL 33607. Please consider your proximity to this location when applying.

#LI-REMOTE