Coordinate and oversee program operations for people with developmental disabilities: staff recruitment, supervision, training, scheduling, case management, budgeting, billing compliance, community liaison, quality assurance, and safety. Provide direct services as needed, conduct intakes and presentations, and support agency planning and reporting.
Are you a person who enjoys helping others? Are you currently seeking fulfillment in your professional life?
Hope Services is Silicon Valley’s leading provider of services to people with developmental disabilities and mental health needs. We seek candidates who share our inspirations & aspirations. Selection of staff is made on a competitive basis, and we are committed to promoting diversity, equity, inclusion & belonging at all levels..
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*Salary Range: $5,859.00 - $6,414.75 per month commensurate with experience and qualifications
Purpose:
Provides resources support and training to staff and clients to facilitate agency, program, and consumer goals. Supervision, hiring and training staff, budgeting and contract fulfillment, and assignments to perform or discharge special projects in areas of responsibility. Ensures maintenance of equipment, ordering of supplies, inventory and quality of service.
Principle Responsibilities:
The following responsibilities represent the essential functions of the position. An employee in this classification is responsible for carrying out the following functions:
1. Assures adequate program staffing through scheduling, recruitment, hiring,
and orientation of direct service, substitute and volunteer staff as assigned.
Provides all aspects of supervision, evaluation, and training of staff.
2. Acts as a resource for rehabilitation, program development, community
based employment and activities, acts as a liaison between program
services and the community.
3. Provides oversight of daily operations and services including case
management, communications, and advocacy, assures quality services are
provided in timely manner.
4. Assures timely communications with persons served, families, care
providers, funding sources, staff, management and community.
5. Participates in the development and implementation of the Agency planning
effort including departmental budgeting, policies and procedures, and the
implementation of Agency goals.
6. Oversees accuracy and timeliness of billing, payroll, funding, DOL
compliance, inventories, training records, and various internal and external
reports.
7. Conducts tours, presentations and client intakes.
8. Assures compliance with all safety regulations.
9. In the absence of a manager, if assigned, may act in that capacity.
10. Provides direct service in program operations as needed to assure adequate
staffing ratios.
11. Acts as a mandated abuse reporter.
12. May perform special projects or other duties as assigned to assure the
efficiency of the program.
Minimum Qualifications:
Bachelor’s degree or equivalent plus three years of related experience working with people with disabilities in a rehabilitation environment.
Reports To: Manager
Supervisory Responsibility: yes
Required knowledge, Skills and Abilities:
1. Proficiency in MS Word, Excel, database and spreadsheet
2. Ability to communicate effectively and provide excellent customer service
3. Ability to facilitate systems and checks to assure delivery of quality service
and product to internal and external customers
4. Knowledge of the principles of management, supervision, planning, fiscal
management, fair employment practices, regulations, safety, health and
client rights
5. Ability to observe, evaluate, document and communicate verbally and in
writing
6. Knowledge of rehabilitation and program development
Environmental Conditions:
Constant movement around service area, and travel into the community. Time spent sitting, using a computer station, periods of intense concentration, using the telephone, paperwork. Time spent in meetings, travel to various work site locations throughout three counties. Exposure to outdoor weather and environmental conditions.
Positions connected to a production environment are also exposed to times of fast paced activity, loud noise and to dust and airborne particles.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Do you have what it takes to make a difference? Inspire and be inspired! Hope Services takes immense pride in maximizing our employee engagement. Will you join us??
Visit www.hopeservices.org to find out more about us and the people we serve.
Hope Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees not regardless of, but with consideration and appreciation for race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family or parental status, or any other status.
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