The Program & Change Lead will oversee change management and stakeholder engagement for a multi-year transformation program across US and Australia, ensuring smooth transitions in processes and systems.
We are a lean, nimble, and highly adaptive team that works seamlessly and transparently with our Brands in order for them to take the spotlight. We focus our efforts and talents to drive best practices, capture new opportunities, and accelerate performance across our portfolio of brands. Joining the a.k.a. Brands team means rolling up your sleeves, digging into challenges, creating and implementing new strategies, and not being limited to the confines of a job title or job description. We all play on the same team and value the insights and contributions that every member of our team makes daily.
We are seeking a strategic and hands-on Program & Change Lead to drive business readiness, adoption, and stakeholder engagement for a major multi-year transformation program replacing key components of our core enterprise platform – including ERP, POS, Order Management, Merch Planning, and Product Information Management systems.
This role focuses on leading the change and enablement workstream, ensuring impacted teams across the US and Australia are supported through the transition. You’ll work closely with program leadership, delivery teams, and vendors to embed change planning into execution, while championing a structured yet pragmatic approach to transformation.
Key Responsibilities:
Change Leadership
- Lead the planning and execution of change impact assessments, business readiness plans, and stakeholder engagement strategies across all departments in our US region
- Facilitate the adoption of new processes, systems, and operating models by working closely with business stakeholders, business analysts, and engineering leads
- Work closely with our program manager, senior business analysts & engineering leads to own change impact assessments & business readiness planning across departments & geographies
- Define and manage structured approaches to change using frameworks such as Lean Change, ADKAR, or Agile Change Delivery
- Develop and oversee stakeholder communications, training needs analysis, and the delivery of enablement materials such as quick reference guides and walkthroughs.
- Drive readiness for go-live, including user onboarding, dress rehearsals, and hypercare planning to ensure a smooth transition into business-as-usual operations.
Business Analysis Collaboration
- Assist business analysis with discovery workshops with various stakeholders to understand business goals, pain points, and desired future states within the context of a specific workstream
- Help document current and future state processes, including cross-functional process mapping, capability models, and impact assessments
- Elicit and document business, functional, and non-functional requirements that are clear, testable, and actionable
- Collaborate with architects and delivery leads to shape solution design and roadmap decisions
Skills & Experience
- 8+ years in change management, change leadership, or organizational transformation roles within complex enterprise environments
- Proven success in leading change initiatives tied to large-scale technology or process transformation programs
- Strong leadership and facilitation skills across cross-functional teams, vendors, and senior leadership
- Deep experience with both traditional waterfall and agile/hybrid delivery methodologies
- Strong commercial and vendor management experience, including contract negotiations and milestone tracking
- Excellent written and verbal communication skills, with experience presenting to executive-level stakeholders
- Experience in the retail, ecommerce, or supply chain sectors highly desirable
- Demonstrated expertise in change management and stakeholder engagement across multi-location environments
Qualifications & Tools
- Certification in Change Management (e.g., Prosci, APMG, Lean Change) strongly preferred.
- Certification in PRINCE2, PMP, PROSCI, or Agile/Scrum methodologies
- Proficiency with project management and collaboration tools such as Jira & Confluence
- Familiarity with TOGAF, or enterprise architecture concepts is a plus
As part of your application, we ask that you complete a short written submission to help us better understand your real-world experience
and communication style.
Describe the most complex project you’ve ever been involved in.
Your response should include:
1. Project Overview
Scope, industry, systems involved
Project duration
Your role in the project
2. Stakeholders
Approximate number and types of stakeholders (e.g. business, technical, vendors, C-level)
For stakeholders who we particularly important how did you identify and engage with them
3. Why It Was Complex
What factors made this project particularly challenging? (e.g. scale, ambiguity, integration, pace)
4. Your Contribution
How you approached the analysis, documentation, stakeholder engagement, or problem-solving
What impact your work had on project outcomes
5. Key Learnings or Reflections
How did you go about reflecting on the lessons of the project
What you learned and what you’d do differently next time
Format & Submission Guidelines
Format: PDF or Word document
Length: Max 1–2 pages (concise and to the point)
File name: Firstname_Lastname_CK-BA-Project-Essay.pdf
Benefits of Working at a.k.a. Brands:
Working with a best-in-class company, requires a best-in-class benefits and compensation offering. When taking on a role at a.k.a. Brands you will receive:
> Competitive market-based compensation and financial incentives.
> A full range of company-sponsored health and welfare benefits
> A sector leading 401(k) retirement program that matches 100% of your contributions up 5% of your pay
> Company Employee Stock Purchase Plan with a 15% discount
> Generous discounts across our direct-to-consumer brands.
> A time-off package that includes 35-days off per year
> Learning, development, and stretch opportunities to help grow your career.
Equal Employment Opportunity Statement
a.k.a. Brands is an equal opportunity employer. We are committed to creating a diverse and welcoming workplace. To facilitate this, we actively promote a culture of inclusivity internally and encourage both those with non-traditional backgrounds and candidates that identity as part of a traditionally marginalized community to apply for opportunities with us and our portfolio of brands. Additionally, we routinely review our hiring practices and recruiting sources to eliminate both potential and actual bias in the hiring process.
If you need assistance or accommodation during the hiring process due to a disability, please contact us at [email protected]. Please note that we do not respond to application inquiries or resume submissions via this email address.
CCPA Notice at Collection for California Employees and Applicants click here.
#akaBrands #akaBrandsCareers #akaYourCareer
Principals Only. No Agencies Please.
Top Skills
Confluence
JIRA
a.k.a. Brands West Hollywood, California, USA Office
9255 W Sunset Blvd, Suite 1100, West Hollywood, CA, United States, 90069
Similar Jobs
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Oversee strategic planning, operations, and execution of high-impact events within the Global Brand Marketing organization, while mentoring project managers and ensuring brand alignment.
Top Skills:
Ai Tools
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
As a Principal Technical Program Manager, you will lead technical programs enhancing product efficiency, performance, and reliability while collaborating with stakeholders and addressing technical challenges.
Top Skills:
AIAPIsMl
Blockchain • eCommerce • Fintech • Payments • Software • Financial Services • Cryptocurrency
Oversee software project development, align teams, manage project timelines, ensure delivery meets standards, and drive program improvements.
Top Skills:
Agile MethodologiesBitcoinBlockchainComputer ScienceEmbedded SystemsEngineeringHardwareReal Time Operating SystemsSoftware
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
