The Professional Services Operations Specialist supports leadership by managing operational rhythms, ensuring smooth internal workflows, staffing projects effectively, and maintaining documentation for continuous improvement.
Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. As a Professional Services Operations Specialist, you will support Professional Services leadership and delivery teams by running key operational rhythms, maintaining accurate operational data, and producing reporting that enables informed decision-making. You will help ensure projects are staffed effectively, internal workflows run smoothly, and operations scale through strong documentation and continuous improvement. This position is 100% remote.
* Responsibilities
* Reporting & Business Rhythm: Produce recurring PS operational reporting (scorecards, capacity/utilization, delivery health) and facilitate weekly/monthly operating cadences with PS leadership and leads.
* Resource Planning & Staffing Support: Coordinate project staffing workflows, maintain allocation plans, and support recurring resourcing huddles and ad-hoc resourcing requests.
* Operational Execution: Support consistent project setup and ongoing operational needs (onboarding, time entry hygiene, approvals/locks, PTO tracking, meeting logistics, escalations cadence).
* Process & Documentation: Maintain SOPs, checklists, and internal documentation; identify and implement workflow improvements to reduce manual effort and increase consistency.
* Cross-Functional Coordination: Partner with PS leadership, PMO, Finance, IT, and tooling owners to ensure clean handoffs, accurate data, and timely resolution of operational issues.
* Partner Operations Support: Assist with partner onboarding/offboarding workflows and operational coordination (documentation, access requests, compliance steps, and utilization/time audit support as needed).
* Requirements
* Experience in Professional Services Operations, Resource Planning, PMO operations, or a similar role supporting a delivery organization.
* Strong reporting and analytical skills; able to translate operational data into actionable insights.
* Working knowledge of resource planning, project staffing, and operational cadence management.
* Strong process discipline and documentation habits (SOPs, checklists, repeatable workflows).
* Comfortable coordinating across multiple stakeholders and handling competing priorities.
* Familiarity with PSA/project management tools and systems (tool-agnostic; specific tools a plus)
* AWS Cloud Practitioner Certification (required within 1 year of hire).
* CDW is committed to being an AI-fluent organization
* We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances- not replaces- human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.
* About Us
* CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do- it's how we do it. At CDW we act as one- building trust, speaking candidly, and working together to achieve more. We play to win- focusing on what matters most and delivering for our customers. And we think forward- staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees- working together to solve complex challenges and deliver real impact for our customers and communities. As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next. Together, we deliver the full promise of what technology can do.
* Together, we Make Amazing Happen.
* CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. As a Professional Services Operations Specialist, you will support Professional Services leadership and delivery teams by running key operational rhythms, maintaining accurate operational data, and producing reporting that enables informed decision-making. You will help ensure projects are staffed effectively, internal workflows run smoothly, and operations scale through strong documentation and continuous improvement. This position is 100% remote.
* Responsibilities
* Reporting & Business Rhythm: Produce recurring PS operational reporting (scorecards, capacity/utilization, delivery health) and facilitate weekly/monthly operating cadences with PS leadership and leads.
* Resource Planning & Staffing Support: Coordinate project staffing workflows, maintain allocation plans, and support recurring resourcing huddles and ad-hoc resourcing requests.
* Operational Execution: Support consistent project setup and ongoing operational needs (onboarding, time entry hygiene, approvals/locks, PTO tracking, meeting logistics, escalations cadence).
* Process & Documentation: Maintain SOPs, checklists, and internal documentation; identify and implement workflow improvements to reduce manual effort and increase consistency.
* Cross-Functional Coordination: Partner with PS leadership, PMO, Finance, IT, and tooling owners to ensure clean handoffs, accurate data, and timely resolution of operational issues.
* Partner Operations Support: Assist with partner onboarding/offboarding workflows and operational coordination (documentation, access requests, compliance steps, and utilization/time audit support as needed).
* Requirements
* Experience in Professional Services Operations, Resource Planning, PMO operations, or a similar role supporting a delivery organization.
* Strong reporting and analytical skills; able to translate operational data into actionable insights.
* Working knowledge of resource planning, project staffing, and operational cadence management.
* Strong process discipline and documentation habits (SOPs, checklists, repeatable workflows).
* Comfortable coordinating across multiple stakeholders and handling competing priorities.
* Familiarity with PSA/project management tools and systems (tool-agnostic; specific tools a plus)
* AWS Cloud Practitioner Certification (required within 1 year of hire).
* CDW is committed to being an AI-fluent organization
* We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances- not replaces- human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.
* About Us
* CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do- it's how we do it. At CDW we act as one- building trust, speaking candidly, and working together to achieve more. We play to win- focusing on what matters most and delivering for our customers. And we think forward- staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees- working together to solve complex challenges and deliver real impact for our customers and communities. As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next. Together, we deliver the full promise of what technology can do.
* Together, we Make Amazing Happen.
* CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
Top Skills
Aws Cloud
Psa/Project Management Tools
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