UX Researcher

| Greater LA Area
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ClickUp is looking for a passionate UX Researcher to join our mission and redefine how people work. We’re passionate about saving people time in every aspect of their lives - so they can focus on what they love most.

Our app is the first of its kind that works for everyone from families to Fortune 500 companies. You should love the challenge of designing complex and powerful user interfaces that also are simple and incredibly easy to use.

We like giving the freedom for designers to work hard and fast while being mindful of keeping our app easy and fun to use. We're scaling quickly, so we're recruiting teammates who share our core values, know how to get sh*t done, and would add a lot to our extremely driven culture.

We've been named the fastest growing productivity app of 2020 and this has been made possible by our passionate, and high-energy team supporting growth in every area.

The Role

As a UX Researcher you will be responsible for researching, improving and assisting in the development of intuitive experiences on ClickUp. Your job is to be the voice of the user working alongside the Product and Design teams, by producing original research studies and leveraging a network of research partners internally and externally. Your work will provide the necessary data for Product Managers to decide which features will help drive adoption as well as improve existing ease of use.

Your day to day responsibilities will include:

  • Defining, evangelizing and executing a research roadmap aligned to ClickUp's broader priorities and strategy.
  • Work with data science to continuously test and optimize UI elements.
  • Oversee a major product initiative to "make it easy" for new users to onboard and adopt the platform.
  • Create user journeys for different levels of experience in user behavior.
  • Conduct activities associated with running a usability study, such as recruiting and screening participants with or without participant incentive, scheduling sessions, and writing test plans and scripts.
  • Create reports based on trends and user surveys, analyzing the information and reporting observations to members of the team, key stakeholders, and managers.
  • Facilitate meetings with stakeholders to determine research needs, defining research goals and drafting research plans.
  • Presenting regular research reports and findings to Product Managers.

Your Skills

  • Ability to work autonomously and resourcefully.
  • Use data to analyze and optimize user behavior and trends.
  • Active industry or academic research networks.
  • Proficiency working across organizational boundaries to define, manage, and prioritize work.
  • Excellent communication, presentation, interpersonal, and analytical skills; the ability to communicate research clearly and persuasively across different audiences and varying levels of the organization.

Preferred Qualifications

  • Degree in Anthropology, Human Computer Interactions, Communication or Cultural Studies, Social Sciences, or UX or relevant humanities disciplines.
  • 1+ years of experience in user research, market intelligence, social science or qualitative research.
  • Subject Matter Expert (SME): 2+ year of independent research, evidenced by publications, reports, white papers, case studies and/or product impact.

 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • AngularJSFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • PendoAnalytics
    • FigmaDesign
    • ClickUpManagement
    • WordpressCMS
    • HubSpotCRM
    • IntercomEmail
    • DripEmail
    • FrontEmail
    • OutreachLead Gen

Location

Our company is located in East Village. Close by to lots of restaurants and Petco Park! There is plenty of parking and public transportation options.

An Insider's view of ClickUp

How does your team reward individual success?

ClickUp has afforded me an opportunity to have a voice in the direction of the Sales department. An opportunity I had not previously experienced in my 7 year career!

Cam

Enterprise Account Executive

What projects are you most excited about?

The fast release pace of new features that ClickUp is known for means you are always working on something new, which as a developer I love. Personally, I look forward to all of the different third-party integrations that make ClickUp fit even more seamlessly with our user's workflows.

Jerry

Back End Software Engineer

What does career growth look like on your team?

Since joining ClickUp, I’ve experienced nothing but growth and upward mobility. New ideas are listened to (and heard!), and we’re given total agency to forge a path to success. The steps along the way? Think it, believe it, work really hard for it, share it, build it, and watch it grow. The sky’s not even the limit here...deep space is

Aubrey

Community Manager

What unique initiatives do you have that encourage innovation?

Good ideas can come from anywhere! That is why we encourage all employees to share their ideas whenever they have them via Slack on our #ideas channel. Product Managers monitor this channel and follow up with employees who developed the ideas to get them built into our product.

Brian

Lead Product Manager

How do your team's ideas influence the company's direction?

When the coaching team is on customer calls, we're able to hear users express exactly what they are looking to accomplish, and connect them with solutions. We’re not just listening to the users that pay us massive amounts of money, either! We want to hear from all our users, and directly share that feedback with ClickUp leadership!

Holly

Coaching Program Lead

What are ClickUp Perks + Benefits

ClickUp Benefits Overview

Employee benefits:
Healthcare - 100% of premium covered
Dental - 100% of premium covered
Commuter Benefits
Paid vacation

Company perks:
401k with 100% employer match up to 2% of annual salary
New MacBook Pro
Weekly lunches
Unlimited snacks, drinks, kombucha, and cold brew in the office
Continued learning (access to tons of paid courses!)

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Unconscious bias training
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Company sponsored family events
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
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