Senior/Lead Product Manager - Fraud, Trust and Safety

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DISQO is a next generation consumer insights platform. We provide the highest quality consumer data to the world's largest market research agencies, analytics companies, and brands. We operate one of the world's largest true consumer insights panels. This data helps our clients understand user behavior, build better experiences, and make better decisions. We utilize cutting-edge technology and innovative, out-of-the-box strategies to collect and analyze insights which help shape the products and services of tomorrow.

We’re looking for a product leader and rock-star to join a fast-paced and transformational company to manage various fraud initiatives. This person will have full responsibility for developing features, platforms, models and capabilities to proactively identify sources and patterns of fraud and minimize DISQO’s total exposure to financial risk. This individual will also develop and execute a long-term vision that will establish DISQO’s systems and capabilities as the industry leader in fraud management and mitigation.

 This individual possesses a very high level of product development and management expertise and is very experienced in utilizing information generated from fraud patterns, data and prior experience to create insights for cross-functional stakeholders that includes engineers, analysts, and operations. They will ensure that we deliver a customer-first approach and define and articulate the customer experience and impact for fraud detection and prevention activities. This individual will be the ‘go to’ leader for multiple cross-functional teams to deliver the latest fraud and risk solutions across multiple businesses. This Product Manager is experienced and will take an experimental approach to designing and testing new product features.

 

You’re excited about this opportunity because you will…

  • Be the product owner driving our strategic product and technology vision for Fraud.
  • Develop and execute a customer-focused product roadmap via close collaboration with senior leadership, Operations, Data Science, Analytics, Design and Engineering.
  • Translate customer and internal-user needs into clear, well-defined functional and technical requirements backed by data analysis and deep understanding of the fraud landscape
  • Guide and interface closely with data analysis and engineering teams to define scope, review and refine technical capabilities, prioritize projects for release, and define new opportunities
  • Oversee the design, development and management of real-time systems and models to combat systematic fraud, etc.
  • Build long-term instrumentation, monitoring and evaluation capabilities for product performance, tracking, and to create product insights.
  • Communicate and report overall status, primary metrics, key fraud issues and solution plans and readiness timelines to senior management and executives.
  • Establish business cases and projected ROI on investment to identify and prioritize opportunities
  • Partner with Finance and Business Leaders to manage the impact to profitability of the overall business.

We’re excited about you because…

  • 3+ years of product management experience in the tech industry
  • 3-5 years of experience across Fraud and Risk across payment, e-commerce, retail, digital media or financial services industries
  • Proven experience in defining strategic vision and tactical execution to reduce fraud and build sustainable fraud products and systems.
  • Experience in iterative, agile software delivery, short release cycles
  • Focus and rigor on data and analytics to solve problems and a track record of driving results through continuous improvement
  • Experience in effectively working with multiple teams for collaboration and company-wide project delivery
  • Tenacity to keep issues top of mind of relevant stakeholders and conviction to stand-by decisions
  • Excellent written and verbal communication skills, especially to communicate effectively with senior executives
  • Strong time management skills and ability to prioritize and drive independently
  • Bachelor or Master's degree in Computer Science or data-related domain
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • LaravelFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • AWS RedshiftDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • RedshiftDatabases
    • AWS (Amazon Web Services)Services
    • GitHubServices
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • SendGridEmail
    • OnGageEmail
    • Google HangoutsCollaboration
    • SlackCollaboration
    • ZoomCollaboration
    • AsanaProject Management

Location

Located in the heart of downtown Glendale’s thriving tech community, DISQO is conveniently near a myriad of great eateries & entertainment options.

An Insider's view of DISQO

What are some social events your company does?

We have weekly happy hours, lunches and after hours activities. They include Nerf gun fights, karaoke, bowling, weekly basketball games, ping pong, puppy day, trivia games and a lot more!

Siran

Controller

What is your vision for the company?

We want to build a trusted world where all brand decisions result in ultimate consumer satisfaction, a world where brands and consumers connect to create the best products & experiences together.

It's quite an ambitious & technically challenging goal, with an impact so massive, it will benefit all of humanity.

Drew

CTO

What’s the vibe like in the office?

The office vibe at DISQO can simply be described as fun. Whether it’s making watermelon slushee’s in the kitchen or playing a random game of UNO, there’s always something going on. Even when the work gets intense, you can always hear laughter throughout the office.

Marina

Manager, Talent Operations

What are DISQO Perks + Benefits

DISQO Benefits Overview

Fully subsidized medical, dental and vision PPO plan
Flexible work schedule
Fully stocked kitchen and catered lunches
Fun culture - happy hours, games, off-site team building activities
Smart passionate coworkers

Culture
Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
Hybrid work model
In-person all-hands meetings
President's club
Employee awards
Flexible work schedule
DISQO provides employees with a flexible work schedule that includes Core hours, Flexible start and end times.
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
Company equity
Employee stock purchase plan
Performance bonus
Pay transparency
Child Care & Parental Leave
Generous parental leave
Company sponsored family events
Vacation + Time Off
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Company-wide vacation
End of year holiday shut down.
Office Perks
Commuter benefits
Commuter FSA
Company-sponsored outings
DISQO hosts company outings Quarterly. Our previous quarterly events include bowling, a scavenger hunt in Santa Monica and a pool party in Malibu.
Free daily meals
Free snacks and drinks
DISQO has a fully stocked kitchen including unlimited snacks and all kinds of beverages.
Some meals provided
Company-sponsored happy hours
Onsite office parking
Relocation assistance
Home-office stipend for remote employees
Mother's room
Professional Development
Job training & conferences
Lunch and learns
Every few weeks, we host Taco Talks, where representatives from different departments share recent wins, ongoing projects, and more.
Promote from within
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications
Personal development training

Additional Perks + Benefits

The last several years have placed a newfound emphasis on trust, transparency and innovation at DISQO. Employees have always been at the forefront of everything we do, but we now keep an even closer pulse on employee experience to remain agile as the world continues to evolve. Every quarter, we conduct an employee experience survey to better understand what we should keep doing and what we need to do differently at DISQO. After analyzing the results, we evaluate and implement changes that will benefit our workforce as a whole. Additionally, we measure the employee Net Promoter Score to understand overall employee satisfaction, always striving to improve our numbers based on feedback.

DISQO has also implemented a number of new ways to support and celebrate employees outside of their day-to-day work. Our People Operations team has created Employee Resource Groups (ERGs) – including committees for social impact, diversity, and workplace inclusion – to inform the organization about cultural events and provide opportunities for community involvement. For example, our DEI employee resource group drives discussions around cultural awareness, educates the organization about historical events and holidays, and shares valuable resources. DISQO has also put DE&I at the forefront of hiring, including relationships with diversity recruiting events like HackerX and WomenHack, more inclusive job descriptions, unconscious bias training, and DE&I education for new hires.

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