Happy Returns

Happy Returns is solving the #1 pain point of online shopping: returns. We do this by providing a seamless integrated system of technology, service, and logistics that gives shoppers the frictionless returns they want and retailers the low-cost, efficient service they require. Happy Returns operates a national network of Return Bar® locations staffed by friendly, well-trained Returnista™ return specialists located in premier shopping centers, national retailers, independent boutiques, and other convenient spots.

Happy Returns is a venture-backed startup based in Santa Monica, CA. Come join our dedicated, fast-growing team and help us transform online shopping by making returns beautiful!

Position Summary

As a senior product manager, you will inspire, collaborate with, and energize team members to deliver a world class suite of products and services that enable Happy Returns to continue to rapidly scale our business in the huge ($290B) market for online returns.

The senior product manager will:

• Report directly to the COO/cofounder

• Play a leading role in defining and managing Happy Returns technology, including our end-user-facing mobile and web apps, middleware, back-end, partner integrations, reporting, accounting, and other systems

• Lead the day-to-day activities of our exceptional product development team in terms of prioritizing work, building new features, and addressing operational issues

• Ensure the world class speed, reliability, scalability, and security of Happy Returns’ technology

• Regularly and frequently update the COO and CEO of the status of new technology development

• Work with retailer partners to understand their capabilities and complete any necessary work to get them up and running with Happy Returns

• Perform any other work necessary to deliver a world class technology service to enable Happy Returns to rapidly and successfully scale our business

We are looking for someone with:

• Outstanding product and design sense; must have the ability to conceive of UX designs that are simple and effective, including the ability to create rough wireframes

• A high aptitude for learning new systems quickly and managing products across the full technology stack

• Deep technical knowledge of software design and development; CS degree preferred, some level of coding beyond HTML/CSS required

• A demonstrated track record of shipping products that are highly usable and reliable at scale: 4+ years and/or multiple referenceable products required

• Exceptional written and verbal communication skills

• The ability to manage and prioritize development tasks to maximize the effectiveness of the team and maintain engineers’ energy and enthusiasm over time

• Interest in e-commerce, logistics, and/or the L.A. startup community

Diversity

We believe we work more productively and our jobs are more enjoyable when our team includes members with a diversity of backgrounds and life experiences. We take all reasonable steps to seek out candidates with diverse experience and ensure our work environment is welcoming and respectful for everyone on our team.