Senior Product Manager - Financial Services

| Santa Monica
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Product managers at Fair power our customer experiences, ensuring a seamless connection between the digital systems and the physical roads on which our vehicles move. We stand at the intersection of our teams. We know who to gather and how to empower. We provide options with understood outcomes. We create agreement rather than wrest control. Success means momentum: a united team willing to measure, learn, and iteratively launch products for our customers.


As Senior Product Manager of Financial Services, you help customers to get the car of their dreams and keep them driving happily. At Fair, we're changing the way that customers shop, sign, and pay for a vehicle. Your role is at the heart of this innovation, providing a fair, simple and seamless way for customers to qualify, finance and pay for their cars. We want to provide customers choice and peace of mind to make their digital experience fantastic.


You report to the VP of Product in Santa Monica, CA.


Responsibilities:

  • Manage and scale our financing, billing and accounting platform to serve team members and customers
  • Identify opportunities to use off-the-shelf software to expedite growth
  • Work with other Product teams to provide an amazing customer experience in Fair's digital showroom
  • Partner with in-house experts on state-by-state requirements for taxes, fees, compliance, and servicing
  • Work with our financial teams and our auditors to maintain accurate financial records
  • Mobilize a diverse team around OKRs and SLAs
  • Interpret impact of releases alongside Analytics and Data Science
  • Communicate with positivity and transparency

Required Qualifications:

  • 3 years in a product role developing financing or billing systems
  • Experience in FinTech with ERPs like NetSuite; general familiarity with Stripe
  • Passion for gleaning insights through analytics tools like Looker and Amplitude
  • Proficiency with SQL
  • Familiarity with Agile and tools like Jira, Lucidchart, and Google Apps
  • Specific examples of how you've supported a product life cycle. This includes: collecting feedback, drafting scope and acceptance criteria, rationalizing effort and timelines, and releasing iterative product improvements.

Our Benefits:

  • An inclusive culture that values diversity and providing equal support and platform to all employees
  • 100% coverage of medical, dental and vision benefits for employees AND their families
  • Up to four months 100% paid parental leave
  • 100% Remote work optional (up to you!)
  • Remote work stipend and paid-for office supplies
  • Unlimited vacation
  • 401(k) (non-matched)
  • Stock options
  • Paid-for LinkedIn and other learning programs
  • Employee referral bonus

It's Fair's policy to provide equal opportunity in employment to all employees and applicants for employment. No person will be discriminated against in employment because of race, color, religion, gender, gender expression, gender identity, sex, medical condition (as defined by California law and which includes pregnancy or childbirth), national origin, age, physical or mental disability, political activity or affiliation, ancestry, marital status, protected veteran status, citizenship status, sexual orientation, genetic information, taking or requesting statutorily protected leave, or any other legally protected status where there is no bona fide occupational qualification or legitimate business reason for the differing treatment. In addition, Fair prohibits harassment on any of the bases listed above or any other characteristics protected under federal, state or local laws.


For written California Consumer Privacy Act (CCPA) disclosure notice, click here.


For audible California Consumer Privacy Act (CCPA) disclosure notice, click here.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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An Insider's view of Fair

What are some social events your company does?

Fair thrives on creating an engaging culture and we do this by hosting monthly "Happy Hours" and this past year, we hosted a "Wellness Week" during Mental Health Awareness Month.

Marlene

HR Coordinator

What makes someone successful on your team?

Successful team members listen intently to our customers, use their creativity and “native geniuses” to solve problems, and work together to improve the customer experience. Success comes in the form of growth and development opportunities, merit raises, and a sense of purpose and accomplishment in serving our customers.

Amanda

VP, Customer Experience

What is your vision for the company?

My vision is to make Fair the leading marketplace for transacting on and financing a used car – and one of the primary ways that people access personal mobility globally. We’ll do this by delivering our customers real savings and a trusted transaction experience – and by acting as a true partner throughout the time they drive with us.

Brad

CEO

What are Fair Perks + Benefits

Fair Benefits Overview

Our name pretty much says it all. It’s our culture. It’s the way we treat our customers, our network of dealers and our fast-growing family of employees. We believe in hard work, and we believe hard work should be rewarded. That’s why we offer equity incentives, 100% coverage of medical, vision and dental premiums for employees and their families, 100% paid parental leave for up to 4 months, 401(k) retirement plan and a remote work stipend for every employee. The way we see it, better to be more than fair than not to live up to our name.

Culture
Friends outside of work
Eat lunch together
Open door policy
Diversity
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
100% coverage for employees, including their spouse/domestic partner and children.
Vision Benefits
100% coverage for our employees, including their spouse/domestic partner and children.
Health Insurance Benefits
100% coverage for our employees, including their spouse/domestic partner and children.
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
We offer unlimited PTO for regular, full-time employees.
Generous PTO
We offer 3 weeks vacation for hourly, full-time employees.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Paid industry certifications
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