Senior Director, Strategic Product Consultants at Procore Technologies

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We are looking for a Senior Director, Strategic Product Consulting (SPC) to join our Customer Success team. In this role, you’ll lead a team of product and industry experts focusing on the design and delivery of professional consulting services to Procore customers, educating internal Customer Success teams, and interfacing with product teams to share the voice of our customers.

As a Senior Director, SPC you’ll help design, resource, and execute SaaS consulting activities and outcomes that align with Procore’s vision, mission, and strategic plans. Successful candidates have strong experience partnering with cross-functional stakeholders, scaling teams, and driving revenue in a hyper-growth SaaS environment.    

This position reports to the Vice President of Client Services can work remotely from any US location.  We’re looking for someone to join our team immediately.

What you’ll do: 

  • Provide functional and technical leadership to the Services Consulting team to develop and execute services offerings that drive and accelerate client adoption, engagement, and growth
  • Lead the team in providing timely and robust communication and materials to other Customer Success teams on new features, tools, products, and roadmaps
  • Mitigate risk by engaging with clients and utilizing data and related insights to drive action
  • Actively work with team members to solve complex problems and engage other internal and external resources when required
  • Assist in developing short, medium, and long-term plans to achieve and drive strategic objectives to completion
  • Ensure key performance metrics are tracked and leveraged to drive data-driven results; build processes and own business operations and team success
  • Help scale the team across new/existing segments, markets, and products, and invest in integration and service Partner relationships
  • Communicate the voice of the customer to Product & Technology leadership and influence product prioritization and roadmaps
  • Engage with Customer Success leadership to ensure top business objectives are met and provide input specifically to support the team with learning objectives that will increase industry and product knowledge for critical construction processes
  • Recruit, mentor, and develop team members by identifying training opportunities, establishing career paths, and actively supporting the team's career development and advancement

What we’re looking for: 

  • Strategic and influential thinker, communicator, and SaaS Services delivery thought-leader who gains acceptance of others in all channels, mediums, and cultures
  • 7+ years of increasing responsibility scaling and leading complex SaaS Services organizations past the $250M+ annual recurring revenue mark and executing 6-figure services engagements
  • Direct experience working in a Professional Services/Consulting leadership capacity on SaaS platforms, including internal workflows, engagement management, and client relationships
  • Enthusiastic and creative leader with the ability to inspire and motivate others
  • Deep understanding of value drivers in recurring revenue business models
  • Preferred experience in construction
  • Bachelor's degree or equivalent in Business or a related field is preferred
  • Willingness to travel as needed

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore. 

We are an equal opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

Perks & Benefits

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: competitive health care plans, unlimited paid vacation, stock options, employee enrichment and development programs, and friends & family events.

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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • D3JSLibraries
    • jQueryLibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • SalesforceCRM

Location

Procore's Carpinteria campus is the largest of our offices, with multiple buildings spread along the coast and surrounding areas.

What are Procore Technologies Perks + Benefits

Procore Technologies Benefits Overview

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we invest in our people through Learning & Development opportunities, Enrichment Programs, and providing the encouragement and resources to own your role.

Our offices are largely wall-and-door-free, and the company culture reinforces and celebrates creativity, autonomy, and ingenuity. We aim to create a work environment where our employees can say this is the best job they’ve ever had.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
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