Product Operations Representative

| Greater LA Area
Core Digital Media is a leader in the online marketing and lead generation business. We are a consistent Top 10 online advertiser. Core Digital Media consists of LowerMyBills.com and ClassesUSA.com which offer a diverse mix of products that are in high demand. We have innovative solutions in mortgage, education, insurance, auto loan and more. We operate in a fast paced, dynamic environment where everyone on the team “comes to win”. Our work environment is highly entrepreneurial and our success comes from our employees who voice their opinions and ideas to facilitate growth to our bottom line. Core Digital Media rewards hard work, promotes from within, supports career development and fosters a fun and friendly work environment.
Who You Will Be:
As a Product Operations Representative at CDM you will manage, maintain, and troubleshoot lead delivery of existing accounts. You will onboard new accounts in an accurate and timely manner while building positive relationships to ensure internal and external customer satisfaction. Tracking and recording all related client touch points including data and ongoing communication will be a part of your daily routine. The Service Request system will be your new favorite as you navigate through various daily requests. Manage lead delivery coordination including test leads, troubleshooting, and B2B communication between clients and engineering. You will be in charge of rejects from figuring out the issue, resolution up to future prevention. This is a demanding role that requires you to perform many tasks including creating solutions and being a great resource for product team projects. This will also help you showcase your analytical skills by sharing your data findings on efforts done with sales team, product team and other internal stake holders. We work hard, we drink a lot of coffee, we take pride in our work, and we even manage to squeeze in a game or two of Ping-Pong. 

What Your Day Will Look Like

  • Process campaign updates including, updating plans, filters or program sets
  • Create and maintain assigned wireframes
  • Utilize reference guides and team resources including client extranets, TOAD queries, MS reports, etc.
  • Maintain and update client source documentation
  • Provide sales with status updates on pending campaign updates
  • Attend and participate in team meetings, training seminars, and workshops
  • Build strong rapport and relationships with internal and external customers
  • New client onboarding, reactivation, and deactivation
  • Build and modify lead delivery format including template mapping
  • Ownership of assigned process documentations, troubleshooting, and research issues
  • Identify and support the implementation of tool enhancements

About You

  • You are good at using MS Office: Word, Excel, Powerpoint
  • You are knowledgeable in CRM systems, or have natural skills in technical navigation
  • Exceptional Troubleshooting skills or has a natural curiosity in fixing / improving systems and processes
  • Project management experience is a plus

What You Have Done to Get Here

  • You went to college and obtained a BA or BS.
  • You have had at least 2 years of Customer/Client Service experience
  • At least 1 year handling projects
  • If you have any experience in Sales support it is a plus
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • ScalaLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • HibernateFrameworks
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • TeradataDatabases
    • KafkaDatabases
    • SparkDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • TableauAnalytics
    • R StudioAnalytics
    • MicrostrategyAnalytics
    • PythonAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • After EffectsDesign
    • DreamweaverDesign
    • PremiereDesign
    • Adobe AnimateDesign
    • Adobe XDDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • Microsoft DynamicsCRM

Location

We are located in West Los Angeles in the heart of Silicon Beach.
Playa Vista, CA 90094

Insider's spotlight

What’s the vibe like in the office?

CDM is unique in that it exists in a competitive, fast-paced, ever-changing industry and still maintains its collaborative, nurturing community spirit. People are encouraged to think creatively and take risks; the result is a group of people invested in and energized by the work they do.

Chelsea Fusco

Social Marketing Manager

What makes someone successful on your team?

The most successful people are flexible and open to new ideas. Our industry, and even our individual roles, are constantly changing, so an ability to adapt and pick up on new clients, new processes, and new company goals is essential. Successful teammates are constantly pushing themselves to do better and think of innovative ideas.

Tamara Newman

Campaign Manager

We are excited to be moving towards a micro services architecture which will allow us to create modular applications which are easier to build, maintain and deploy. We are re-architecting our front end to utilize newer UI frameworks. We are working on encrypting sensitive consumer data. We are also working on making our applications cloud ready.

Deepak Vashishtha

Sr. Director of Software Engineering

What are Core Digital Media Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Some Meals Provided
Parking
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
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